Crystal Travel

Compared to the comparison sites, the price here was a bit lower for the same hotel and flights. Booking was simple, though the add ons page was a bit confusing. The trip went well and the transfers were on time.

We needed somewhere accessible for my mother, who can't manage steps, and the advisor was very helpful about which hotels had lift access. Everything was confirmed in writing. The only thing was a small delay on the rail tickets.

Booking was fine but then the confirmation email took about three days to show up and I had to ring them. Once I had it, the trip was ok, the hotel was decent. Would have liked a bit more contact along the way.

Booked a week in Ibiza with a few mates after finals, and I picked the deal with flights and a hotel in one go. The site was quick to book on my phone and the hotel was in the right part of San Antonio, which was what we wanted. The price was a fair bit lower than the airline's site, but the transfer added a bit more than I'd budgeted for. Would use them again.

Compared with the big comparison sites, I found a better deal here for the same flights and hotel. The price difference was about the cost of a round of drinks each, and the booking was quick. Confirmation landed in my inbox within a minute and the trip went without any trouble. Would book again.

I needed something that would keep the whole trip a surprise until the last minute, and the agent was very patient about sending the documents to me instead of my sister. The itinerary arrived in a neat pack a few days before we left. Everything matched what we had discussed, and the rep at the resort was pleasant. A lovely result for everyone.

We booked the eight day coach tour around northern Italy and the itinerary was clear from the start. Hotels were the ones described, breakfasts included, and the guide was lovely. The coach drivers were on time each morning and the whole group got on well. Really glad we chose it.

The main deal was a bit cheaper than booking the hotel alone, but then the extras like the transfers and the airport lounge added up quickly. I'd gone in expecting a simple package and the final total was higher than I'd planned. The hotel was lovely and the flights were on time, so I'm not complaining about the trip itself.

I booked a sea view room for our anniversary trip and the confirmation showed the hotel's main building. The room we got was facing the car park, which wasn't what I'd expected from the photos. They did offer to move us, but it took two calls over a day to sort out. The hotel itself was fine.

Needed a break after exams and booked a week in Ibiza with a few mates, so I wanted it sorted quick. Booked in about ten minutes on my phone, the app kept the seats and the room together. Got the transfers and the hotel confirmation same night. Had a proper time, the hotel was close to the beach and everything matched what I'd picked. Nothing to moan about, would use again.

The coach tour around northern Italy was brilliant and the guide was really knowledgeable about every town we stopped in. Signing up took a bit longer than I'd like though, as the payment page timed out twice and I had to start again. Once it was through, the confirmation and itinerary came quickly and everything matched what we'd been promised.

Good value if you compare the same hotel and flights booked separately, which I did. The package came in a bit cheaper than the other sites I checked, but the difference was smaller than I expected once you add the transfers. Booking took about ten minutes and the confirmation came through straight away. Nothing wrong with it, just wouldn't say it's a bargain.

I needed a week somewhere warm for my wife's fiftieth, so I'd already looked at two other operators and a couple of comparison sites. This one came out ahead on price for the same resort and it included the transfers, which the others didn't. The advisor talked me through the room options without any pressure. The trip itself was spot on, and we were looked after from the minute we landed.

Been booking with them since the early 2000s and they're still reliable. This year's city break was good, the hotel was clean and central. The price went up a bit on renewal of our travel insurance add-on, which I wasn't thrilled about, but the cover is the same.

Compared it with booking the flights straight through the airline and it was a fair bit cheaper, the hotel was included too. The booking took a bit of work to finish because the payment page was slow, but once it went through everything came in a clear email. We flew out with no drama.

Compared it to booking the hotel direct and honestly direct was way easier. The site kept timing out when I tried to add the flight, and when I rang they said the price had changed so I had to start again. Got there in the end but felt like a faff.

Honestly the trip itself was great, the villa had a proper pool and the host sorted our airport pickup. Booking was quick and easy on the app. Getting a partial refund for the unused night was a bit of a pain though, took three emails and about two weeks to get the money back.