90%Would buy again
We needed it after our flight to Faro was cancelled and we were rebooked a day later with no compensation offered. The online form asked for the cancellation letter and our booking details, which I found straightforward enough. Updates came through by email at each stage and the payment arrived within a month. It's not perfect, the form froze once, but it got done.
Read moreFilled in the claim on my phone between meetings and the form kept timing out so I had to start again twice. Once I got it through they wanted a copy of my boarding pass which I had to dig out of my email. Got the money in the end but it took a good few weeks longer than the site said it would.
Read moreCompared three claim firms before picking them and the difference was the flight delay compensation form, which took about five minutes on my phone. They asked for my booking reference and the airline's delay letter, I uploaded a photo of it and had an email saying the claim was in before I'd finished my tea. Money landed in my account about three weeks later, which felt fair. Would use them…
Read moreBeen using them for a few years now, mostly for flights that got cancelled or delayed in the early hours. This time it was a missed connection in Frankfurt and I uploaded the boarding pass and the airline email as usual. The money took longer than the last two times, around six weeks, and I did have to chase it. Still cheaper than doing it myself, I suppose.
Share your own experience to help other customers. Your review is published under your name.
Compensair is a UK-based company that helps passengers claim compensation for delayed, cancelled or overbooked flights under the UK and EU passenger rights rules. The service is delivered online, where customers check their eligible trip, submit their claim details and have the claim handled on their behalf. The company's customers are travellers who have experienced flight disruption and want to recover money they are entitled to without dealing with the airline directly.
Compensair works on a no-win, no-fee basis, taking a share of any compensation that is successfully recovered from the airline. The company is known for its focus on flight delay and cancellation claims, which is the core of its business.
Insurance | Travel insurance | Holidays & trips | Plane tickets | Services | Other services
