ev-lectron

We needed a new supplier after moving to a village with a different network area, and I had been worried about it. The team checked the address and the switch went through with no gap in supply. Very pleased with how it was handled.

We needed a supplier for a new build house where the meters were being installed late, so we needed someone flexible. They were happy to work with the builder's timings and the first bill arrived correctly. The only niggle is the online chat sometimes drops off halfway through.

They are a solid supplier and I've had no drama with the account in the two years I've been with them. The bills are clear and the app shows usage in a way that makes sense to me. One small gripe is that the password reset process is more steps than it needs to be.

The specific thing I used was their live chat when I had a question about my direct debit date. I've been with them for years and it has always been handled well. Bills are steady and I've never had a surprise charge.

I compared a few options before going with the fixed rate from this company, mostly on price and whether the exit fees were clear. The fixed term they offered was the one I went for. Setup was fine but the first welcome pack took longer than I'd have liked to arrive.

Biggest thing for me was that I could sign up entirely on my phone while waiting for the bus. Took maybe ten minutes, no paperwork. Direct debit set up fine and the app shows my balance and usage without me having to log in twice. Haven't needed support yet so can't say about that side, but the bills have been right so far.

I signed up for their green tariff last spring and have been on it since. The renewable option was clear on the site and the switch went through without any fuss. My bills have been steady and the customer line has always picked up.

The fixed deal itself was the cheapest I could find for a 12 month term and the unit rate is clear on the quote page. What annoyed me was the switch itself, the old supplier kept sending me letters for three weeks after the new account was supposed to be live and it took two calls to get them to stop. Price is good but I did expect the paperwork side to be quicker than that.

I would say they are an excellent choice for anyone wanting a reliable electricity supplier. The account was set up promptly and the staff were courteous when I rang with a query about my meter reading. I have no complaints at all.

We needed a supplier that could handle a move between two flats with different meters, and it was the one thing that had been a nightmare with our last firm. They took the readings over the phone and the new account was live on the day we moved in. Only small gripe is the app is a bit clunky to log readings on.

Compared with the big names I'd been looking at, their price per unit was noticeably lower on paper. Once the account was running though, the bills came through late twice and I had to chase them up. Not a deal breaker but it's annoying when you're trying to budget.

Needed a cheap deal when I moved into my first flat and this was the cheapest I could find. Signed up on my phone in about five minutes. Credit top up is easy, nothing to moan about.

Compared with my old supplier, the smart meter setup here was far more straightforward and the engineer turned up in the window. The in app usage graphs are better than I expected and I like being able to see daily spend. The one thing I'd change is that the contract end date reminder could come sooner.

Good value on the tariff and the app works fine on my phone. Support took four days to answer my meter reading question though, which was a pain when I needed it sorted before the bill.

Compared with my last supplier, this works out a fair bit cheaper over a year for our usage. The switch took a few days to go through but nothing was lost in the process. The bills are clear and easy to check against the meter.

Compared with the supplier I had before, the sign up was much quicker and the account page actually makes sense. It's my first time switching so I was nervous but it was simple. Bills look fair so far.

I compared three suppliers before settling on the fixed deal here, and they came out cheapest for the length of contract I wanted. The sign up was handled over the phone and the fixed rate was confirmed in writing straight away. The first direct debit went out on the date they had said and the bills have matched my readings every month since, which is exactly what I wanted from a supplier.

Bought a dual fuel deal for my gas and electric and the sign up took about ten minutes on my phone. The app is decent and I can top up whenever. No issues so far, bills match the readings I put in.