Direct Energy

We needed to cut the bills down after the last rise, so I went looking for something cheaper. The fixed deal came out well against the others and the switch went through in under a week. Easy to manage online, and the monthly cost has been steady since.

Signed up for a new electric contract on the app while waiting for the bus. Took maybe five minutes and the switch went through without any fuss. Good enough for me.

I've been with them for a good few years now, and the thing that stands out is the online account, I can check readings and bills without ringing anyone. The renewal letters arrive on time and the tariff has been fair. One bill took a while to correct when the meter reading was wrong, but it was sorted.

I know the smart meter setup well from my last job, and the switch went through with theirs without any readings going missing. The tariff was competitive for the area and the account set up quickly. Nothing I'd change.

The tariff details were clearer than the other three I looked at, which is why they got my business in the end. Price was in line with the rest of the market, not the cheapest. Setup was smooth, although the confirmation email went to my spam folder for a day.

I'd been with a larger supplier for years and this was a bit cheaper when I first switched, so I was pleased with it at the start. The account has been reasonable, though the renewal price went up more than I'd hoped. The phone wait was a bit long when I called to ask about it.

I'd just moved out of my parents and needed a supplier for my first flat, so I signed up with them. The sign up was easy enough and the account was live within a couple of days. The welcome pack took ages to arrive though.

Would say they're decent for a first switch. The sign up was quick and the account set up without me having to ring anyone, which was a relief. The only niggle is that the first direct debit was taken a few days earlier than I expected, so I had to check my balance. Otherwise everything has come through as it should and the bills have been easy to read.

Compared with my last supplier this was cheaper for the same usage, which is the main reason I moved. I know the market well from switching before, and the sign up was quick. The only niggle is the app sometimes takes a moment to load the latest reading.

I had a smart meter fitted through them, and the installer turned up in the window they gave me. The in-home display works properly and the app pairs with it without much fiddling. Worth knowing the readings only sync once a day, but that's no real problem.

honestly the bit I liked most is the app, you can see your usage pretty much live and it tells you when you're using loads. signing up was quick and the tariff switch was easy. would stick with them.

Happy with them so far, which is more than I expected for my first time switching. The sign up was quick and the confirmation came through straight away. Nothing to fault yet.

This was the lowest fixed rate I could find for my flat, and it matters when you're watching every penny. Signing up took about fifteen minutes and the first bill matched the quote. Nothing hidden that I could see.

Good value for a fixed tariff, and I'd say it's the best I've found this year. Signing up was simple and the price has stayed where it was quoted, which is what I wanted from it. Switched without any fuss.

I'd used a comparison site beforehand and their quoted tariff was rather cheaper than the one I was offered when I signed up. I did raise it with them and they explained the terms, which was courteous enough. The account itself has been fine since, though I wasn't happy about the difference at first.

Switched my gas and electric through the site on my lunch break. It took maybe ten minutes, the confirmation email came straight away and the new account showed up in the app the next day. Easy, nothing else to say really.

Compared with my old supplier this was a bit cheaper on paper, so I switched for the first time. The sign up took about twenty minutes online and the first bill was fine, though the direct debit took a while to start and I had to chase it once.

We'd just moved into a rented flat and the old plan was far too expensive for the place, so I needed something cheaper quickly. Setting it up with them was straightforward and the meter readings were easy to submit. The only small thing was the first bill came a few days later than I expected.

Needed to switch before my contract ended and the bills were about to start, so I went for something fast. Sign up took about ten minutes on my phone and the confirmation came through straight away. Really glad I didn't leave it any later!