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84%Would buy again

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This score is based on 19 real reviews

Reviews (19)

Sorted after I tried two others

Having tried two other meal plan services first, the verdict for me is that this one is the most sensible of the three. The menus are clear about calories and I did not feel pushed into buying extras. Signing up took a few minutes and the first box came on the day I was promised. The recipes are straightforward and my husband has started to enjoy them too. I would happily stay on with it.

Louise M.
0 people found this helpful

Better than my old chemist routine

Compared with queuing at my local chemist for the same bits every month, this is far more sensible. I used to forget to reorder and end up without anything for a week. Now it arrives on a set date and I simply get on with my day. The reminders by email are polite rather than pushy, which I appreciate. Nothing to complain about so far.

Ian T.
1 person found this helpful

Fair enough but slow

It's a fair service and the products do what they say, though it took longer than I expected to get going. I signed up and the first order didn't leave for nearly a week, and I had to email twice before anyone replied. Once it arrived everything was in order and the instructions were clear. I'd probably stick with it, but I'd want them to sort out the start-up delay before I'd call it good.

Philip F.
1 person found this helpful

better than the supermarket one

Compared with the supermarket fibre I used to buy, this mixes into my water far better and doesn't leave grit at the bottom. A tub lasts about a month. Easy to reorder and the price per serving works out lower.

Isabelle H.
0 people found this helpful

decent for the money

The verdict is that this is a sensible buy for the price, though not the cheapest I have found. The multivitamins are the same as the ones I used to get from the chemist, and the monthly subscription saves me a trip. The one niggle is that cancelling took a few steps more than I expected, and I had to phone to be sure it was done. Delivery has been on time every month since I started.

Stephen B.
0 people found this helpful

Needed something gentle for my joints

I needed something gentle to support my joints after my doctor mentioned it, and I was a little wary of ordering online at first. The glucosamine tablets are easy to swallow and the label is large enough for me to read without my glasses. The customer service team were patient when I rang with a few questions about the dose. The box arrived in good time and everything was as described. I am pleased with it so far.

Karen K.
1 person found this helpful

Cheaper than the big chains

Compared with the big high street chains this is about a third cheaper for the same protein powder, and the tub lasts me around five weeks. Checkout was quick and the order came through the letterbox without any fuss. Good value for what you get.

Matthew G.
2 people found this helpful

Cheaper than the others I looked at

Before picking this one I compared three meal plan services and this came out ahead on price per week. The sign-up took a few minutes and the menu options were easy to filter for what I need. My first delivery came in good time and the portions are sensible. Honestly it's the one I'll stick with for now.

Jack L.
1 person found this helpful

The protein powder mixes really well

The vanilla protein powder mixes into a shaker without clumps, which is more than I can say for the last brand I bought. I've been using it after training for about three months now. Delivery came in a day, the tub arrived sealed, and reordering through the app took under a minute. Good stuff for the money.

Daniel H.
1 person found this helpful

First order went smoothly

I ordered the starter bundle as a first-time customer and was surprised how quick the whole thing was. The sign-up took about five minutes and the confirmation came straight away. The box arrived two days later and everything was there, with the portions already measured out. I was a bit worried about the subscription terms but they were easy to find and easy to cancel if I want to.

Emily S.
2 people found this helpful

protein powder every month

I've been buying the vanilla protein powder every month for about two years now and it's the one thing I reorder without thinking. It mixes well in my morning shake and doesn't leave that chalky taste. The only small niggle is the price has crept up a little since I started, though it still works out fine for me. Delivery has been reliable the whole time and the tub arrives well sealed.

Georgia C.
3 people found this helpful

Better value than the others

I compared three fibre supplements before picking this one, and it came out ahead on price per serving. The powder is fine and the tub lasts a good while. Nothing else I looked at worked out as cheap for what you get. Ordering was simple and it turned up when they said it would.

Ayesha B.
1 person found this helpful

Needed something for my reflux

I needed something for my reflux after my doctor said to try cutting down on certain foods, and this seemed like a sensible starting point. The online questionnaire was thorough and I got a plan within a day. The first delivery of the elimination guide and supplements arrived quickly and the leaflet inside was easy to follow. I have been on it for five weeks and my symptoms are much calmer. Glad I gave it a go.

Abigail P.
4 people found this helpful

Needed something for the gym

Needed a protein thing for the gym and didn't want to faff about in shops. Signed up in about five minutes and the first lot showed up when they said it would. Taste is ok, bit chalky. Price is a bit steep for what it is.

Ethan M.
4 people found this helpful

Fine but pricey

The verdict is that the products are decent and the plan is well laid out, but it costs more than similar services I've looked at. I'm used to paying a bit extra for convenience, though it does add up over a few months. The delivery was on time and the packaging kept everything in good order. I'd only renew if the price comes down a little.

Paul C.
1 person found this helpful

The order arrived quicker than I thought

I was rather pleased that the whole thing was done in about ten minutes on the site, which for someone of my age is a relief. The account set-up asked me a few questions about my health and my medicines, and I appreciated that it didn't feel rushed. My dietary plan arrived on time and everything was clearly labelled. I'd happily order again, and I've already mentioned it to my sister.

Gillian S.
0 people found this helpful

the mental health counselling booking

I had tried two other online counselling platforms first and this one was the easiest to book with. I picked a Thursday evening slot and the video session started on time, with the counsellor clearly prepared. The app kept my notes between sessions, which I found helpful. Booking another session took about a minute. It has made a real difference to how I cope with work stress.

Tunde A.
1 person found this helpful

my first order and mostly happy

Compared with the supermarket own brand I usually buy, this fibre powder is a little dearer but it mixes into drinks far better and has no grittiness. It was my first time ordering from them and the checkout was simple enough. The only small issue was that the delivery came a day later than the estimate, though the tracking was accurate. I would order again.

Katie S.
1 person found this helpful

Quick reorder on the phone

Bought the electrolyte sachets through the app while waiting for the bus and the reorder took about a minute. The flavour I got was the one I'd picked and the box arrived the next afternoon. Only niggle is the delivery slot options are a bit limited on weekends, so I had to wait in for it. Otherwise it does what I need and I'll keep ordering.

Jack P.
0 people found this helpful

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About NeoGenesis

NeoGenesis is a UK-facing brand in the diet and health category, offering dietary supplements and nutrition products aimed at people looking to support their everyday wellbeing. The range centres on products designed around specific health goals, with an emphasis on clear ingredient information so customers can judge what they are taking. The brand sells primarily through its own website, where customers can browse the catalogue and place orders for home delivery.

Its customers are adults who already follow a structured approach to diet and fitness and want products that fit into a routine. NeoGenesis presents its information in plain terms and directs buyers to its customer service team for questions about ingredients, use and returns.

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