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90%Would buy again

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This score is based on 20 real reviews

Reviews (20)

quick and easy

Booked a ride home from uni, car came in five mins. Driver was nice, no chat which suited me. Price was ok for the distance and the app is easy to use.

Bethany C.
1 person found this helpful

Cheaper than the rival app

I'd checked a rival app first and this one was cheaper for the same route into the city centre. The booking was quicker too, with fewer screens to click through. Car was clean and on time, so I've no complaints about the ride itself.

Luke S.
0 people found this helpful

Needed to get my mother to hospital

I needed to get my mother to a hospital appointment across town and she can't manage the bus any more. Booked it the evening before and was a little worried about the timing, but the car came in good time. The driver was patient with her and helped her in and out, which I really appreciated. I shall be using it again for her appointments.

Anita M.
1 person found this helpful

booked from the car park

Booked a ride from the car park at the shops because my car wouldn't start, took about 30 seconds. Driver got me home fine and the price was in line with what I expected. Easy.

Eleanor C.
1 person found this helpful

Needed a lift to the station

Needed a lift to Reading station at six in the morning because the early train was the only one I could make. Booking took about a minute. The car turned up two minutes late which was fine, but the driver had his radio on quite loud the whole way.

Ashley E.
1 person found this helpful

Needed a ride after a late shift

I needed a ride home after a late shift at the hospital when the buses had stopped. I know the service well from years of using it, and booking was as quick as ever. The driver was a little slow to reach me this time, which made me stand in the cold for a bit longer than I'd have liked.

Natalie W.
2 people found this helpful

the driver was waiting outside the flat

The first thing I noticed was that the driver was already parked outside my flat when I came down, the app showed his car moving towards me the whole time. I'd never used one before so I was half expecting a faff at the end, but I paid through the app and got out. Quick ride into town on a Friday night, nothing to complain about.

Toby H.
1 person found this helpful

first time and it was easy

Honestly I was expecting a faff but it was really simple from start to finish. Set up the account the evening before, put in my card and booked a ride to the station for a 6am train. The car showed up on time and the driver knew the quickest route through the one-way system. I'll be using it for early starts from now on.

Sophie D.
3 people found this helpful

Needed a lift to my daughter's

I needed a lift to my daughter's house in the next town, as my son was away and I didn't fancy the train with my bags. Booked it the night before on the app and was a bit nervous, but it was easy to follow. The driver helped me with the bags and got me there on time. Good service all round.

Jacqueline G.
0 people found this helpful

Quick ride home from the gig

Used it to get home from the gig in Manchester, cheaper than the taxi rank queue. Booked on the app on my phone while walking out of the venue. Driver was fine, car was clean, got home in 20 mins. Price came out at about what I expected.

Craig K.
6 people found this helpful

booked a ride to a festival

Booked a ride to the festival site through the app on my first go and it was dead simple. Ended up with a driver who was really chatty and gave me tips about the area. The pickup point was a bit of a walk from the gate but the app showed it clearly. Would book again for sure.

Max T.
1 person found this helpful

Xl option for a family trip

Used the larger car option to get four of us and our luggage from Heathrow to a hotel in Richmond. Compared to booking two separate cars, this worked out cheaper, and the fare was fixed before I confirmed so no surprises. The driver loaded the bags without being asked. Pickup at the terminal took a little while to find, so allow extra time for that.

Niamh G.
1 person found this helpful

good for getting to the station

Would use it again for early station runs, it got me to the platform in plenty of time. The one bit that let it down was the wait, it took nearly fifteen minutes for a car to accept my booking and I had to ring the station to check my train was still running. Price was fair for the distance and the driver was polite.

Ayesha C.
2 people found this helpful

Used it for years

The detail that stands out to me after years of using this is how the driver is shown on the app before pickup. The service has got a bit less reliable at the weekends lately, with longer waits than I remember. The fares have crept up too, though I still use it.

Alan T.
1 person found this helpful

Tried a couple of apps first

I'd compared a couple of other apps before settling on this one, and the thing that stood out was how clear the upfront price was. The fare didn't change once I was in the car, which is more than I can say for the other one. The car took a while to find me at a busy station, so there's a bit of room for improvement on pickups.

Daniel M.
3 people found this helpful

better than the minicab firm we used before

Compared with the local minicab firm we always rang, this was a good deal easier to sort out. I booked on the app the evening before for a ten o'clock pickup to my sister's in Cheltenham and the car was there on time. The price was a little more than I'd have liked for such a short run, but I'd happily use it again.

Susan K.
0 people found this helpful

driver knew the roads

The driver knew the back roads round Bath better than my satnav did, which saved a fair bit of time on a wet evening. The car was a bit worn on the inside but perfectly clean. I did have to wait about ten minutes longer than the app said, and the fare went up slightly from the estimate.

Michael C.
1 person found this helpful

Cheaper than the train for two

Took my wife and son from Leeds to a hotel just outside the city and it came out cheaper than two train tickets plus a taxi from the station. Booking was quick and the price was shown before I confirmed, so no nasty surprises. The car had space for the bags, which was the main thing for us.

Gary P.
1 person found this helpful

Reliable for airport runs

Reliable for getting to the airport at silly o'clock and I've never had to wait long for a car to turn up. The driver was polite and the car was clean, which is all I really ask. The fare was a bit more than a black cab would have been, but I'd happily book again for early flights.

Rosemary S.
1 person found this helpful

booked the premium option

Picked the comfort option on the app after looking at a couple of other taxi apps, mostly to get a bigger car for my mates and their bags. The extra seat room was worth it. The driver was on time and got us to Leeds city centre without any faff. Price was a fair bit above the standard fare, though.

Mohammed P.
1 person found this helpful

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About Uber

Uber is a technology company that operates a ride-hailing platform connecting passengers with drivers through a smartphone app. Its service allows users to request a car, track its arrival and pay automatically without handling cash. The platform has expanded beyond cars to include motorbike and scooter options in some cities, along with courier and food delivery through Uber Eats.

Uber's customers range from commuters and travellers to businesses that use its app to arrange staff transport and deliveries. The company operates entirely online through its app and website, with fares calculated by distance and time and displayed before a ride is confirmed. Uber is known for its wide coverage in urban areas across many countries and for its rating system, which passengers and drivers use to review each other after every trip.

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