90%Would buy again
I needed to get my mother to a hospital appointment across town and she can't manage the bus any more. Booked it the evening before and was a little worried about the timing, but the car came in good time. The driver was patient with her and helped her in and out, which I really appreciated. I shall be using it again for her appointments.
Read moreThe driver knew the back roads round Bath better than my satnav did, which saved a fair bit of time on a wet evening. The car was a bit worn on the inside but perfectly clean. I did have to wait about ten minutes longer than the app said, and the fare went up slightly from the estimate.
Read moreUsed the larger car option to get four of us and our luggage from Heathrow to a hotel in Richmond. Compared to booking two separate cars, this worked out cheaper, and the fare was fixed before I confirmed so no surprises. The driver loaded the bags without being asked. Pickup at the terminal took a little while to find, so allow extra time for that.
Read moreThe detail that stands out to me after years of using this is how the driver is shown on the app before pickup. The service has got a bit less reliable at the weekends lately, with longer waits than I remember. The fares have crept up too, though I still use it.
The driver knew the back roads round Bath better than my satnav did, which saved a fair bit of time on a wet evening. The car was a bit worn on the inside but perfectly clean. I did have to wait about ten minutes longer than the app said, and the fare went up slightly from the estimate.
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Uber is a technology company that operates a ride-hailing platform connecting passengers with drivers through a smartphone app. Its service allows users to request a car, track its arrival and pay automatically without handling cash. The platform has expanded beyond cars to include motorbike and scooter options in some cities, along with courier and food delivery through Uber Eats.
Uber's customers range from commuters and travellers to businesses that use its app to arrange staff transport and deliveries. The company operates entirely online through its app and website, with fares calculated by distance and time and displayed before a ride is confirmed. Uber is known for its wide coverage in urban areas across many countries and for its rating system, which passengers and drivers use to review each other after every trip.
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