95%Would buy again
Saily is a travel brand that sells eSIM data plans, allowing travellers to get mobile internet abroad without buying a physical SIM card in each country. Plans are bought online and installed digitally on a compatible phone, so customers can connect as soon as they arrive at their destination. The company covers a broad set of destinations and is aimed at holidaymakers, frequent travellers and business people who want to avoid roaming charges.
Saily operates entirely through its website and mobile app, with no retail shops, and customers manage their plans and top-ups from their account. Its support is provided online, and the service is positioned as a simpler alternative to traditional roaming and local SIM purchases.
Top positive review
first trip booked with them
Never used a holiday company like this before so I was nervous, but the booking was straightforward and the confirmation came through in seconds. The hotel in Lisbon matched the listing, the transfer from the airport was waiting where they said it would be, and the rep sent a message the day before we flew. Only thing I'd flag is the payment page kept timing out on my phone, so I switched to my…
Read moreTop critical review
Fine but the reply was slow
I have used them for a few trips over the years and generally I'm happy with the arrangements. This time the booking itself was fine but the change to my return date took nearly a week to get a reply, which was a bit frustrating when the tickets were involved. Once it was sorted the new times were correct and the hotel was as expected.
Read moreMost detailed review
Good but the refund took a while
I'd looked at a couple of other sites before going with them, mainly because the Edinburgh hotel was listed for less. Booking was easy and the room was what the photos showed, which I was happy about. The only thing that dragged was when I asked about changing my check in time, the reply took about three days and by then I'd already sorted it myself. Still, the trip itself went fine and I'd book…
Read moreFine but the reply was slow
I have used them for a few trips over the years and generally I'm happy with the arrangements. This time the booking itself was fine but the change to my return date took nearly a week to get a reply, which was a bit frustrating when the tickets were involved. Once it was sorted the new times were correct and the hotel was as expected.
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