95%Would buy again
We needed a dependable broadband line for the house after the old one kept dropping out every evening. I've been with them for years now and it has rarely let us down. When I've rung about a bill query they've always sorted it on the first call, which is more than I can say for some. The engineer who came out to fix a wiring issue was tidy and friendly, and the speed is steady.
Read moreCompared with the other providers I looked at, this one turned out to be a bit more than I'd hoped once the introductory discount ran out. The switch itself went through without a problem, and the signal at home is decent. I'd have liked the monthly cost to be clearer up front so I'd known what I was signing up for.
Read moreI went for the mobile data bundle when I was travelling for work and it worked a treat across the whole trip. Signing up was easy, I did it from the app in bed one evening and the bundle was live by the morning. The data stayed on in the places I was worried about, and the top-up process is simple. I'd use them again for any future trips without a second thought.
Read moreThe first thing I noticed was how quick it was to book the broadband install on the site, took maybe five minutes. The engineer did turn up but it was about forty minutes past the slot they gave me and nobody rang to say. Otherwise the line's been solid since and the price is what I wanted.
Good plan, works well for what I need and the price is decent. Had a small hiccup when the first bill didn't show the right contract date so I had to message them twice. They sorted it in the end and the next bill was correct.
I needed a new broadband package when my previous contract ended, and the price they offered was sensible. The sign-up itself was straightforward enough, though I did find the online forms a little fiddly. When I rang with a question it took a while to get through to someone, but they were helpful once I did. It's been reliable since.
I needed a new contract quickly so I signed up on my lunch break and it took about ten minutes. The SIM arrived the next morning and the number moved over with no fuss. Still getting used to the plan but it's been fine so far.
I got their broadband router when I upgraded last year and it's done the job well enough. The setup guide was a bit confusing and I had to look up a video to get the Wi-Fi password sorted. Speeds are steady now and the price is fair for what we use.
What I liked most was that the engineer booked for my broadband install turned up in the window they gave, which I didn't expect. The line was working by the afternoon and the connection has been steady since. I did have to ring about the account details afterwards, and it took a couple of tries to get the right person on the phone.
Share your own experience to help other customers. Your review is published under your name.
Humax is a consumer electronics brand that is best known in the United Kingdom for its set-top boxes, digital TV recorders and broadband routers. uk, where customers can buy equipment for Freeview and Freesat services as well as related accessories. Its products are aimed at households that want to watch and record television without a contract, and its equipment is designed to work with terrestrial and satellite broadcast services.
Humax products are sold to individual buyers who want a simple way to upgrade their home television or internet setup. The brand has a long history in the set-top box market and its range is centred on products that connect to a television or home network rather than on mobile devices.
