Tidio

Needed a way to chat with customers because I run my little Etsy shop on the side and I was drowning in messages. Signed up in like ten minutes and it's been brilliant since. The auto replies handle the boring questions so I can focus on making stuff.

Compared to the other chat tool we looked at, this one costs a bit more once you add the extra features we wanted. The chatbot builder is nice and the setup on the site was fine. Still, it took a while to work out which plan had what, so we went with it anyway.

First time using live chat on our site and I was dead nervous about it. The setup walkthrough was clear and the chatbot started answering delivery questions the same day. It's been running a few weeks now and our customers seem happy with it.

Needed live chat on the site quickly because we were losing orders over the weekend. Signed up and had the widget running within the hour. Replies in the app come through fast and the bot does the basic stuff. Really useful for a busy bloke running a shop on his own.

The chat widget looks very neat on our website, which I did not expect from something so easy to install. I was given a clear guide and had no trouble following it. My customers have commented on how quick the replies are.

It's a keeper, we've used it for going on five years now and it still does what we need. Our shop is small so we only use the basic chat and the auto replies. The updates have been mostly sensible and the team is always quick to answer when we ask something. We've never needed to chase them over anything important.

Compared with the older chat tool we used for years, this one is more expensive for what we use. The new interface is harder to find things in and the reports took a while to make sense of. We have been customers a long time so we've stuck with it for now.

The first thing I noticed was how many options there are in the dashboard, which took me a while to get my head round. I had looked at a couple of other chat providers before picking this one. The support reply took three days to come back when the chat box wouldn't show on our page, and that was frustrating.

We put the live chat widget on our site last month and it has been spot on. The chatbot picks up the easy questions about delivery times and returns so the team only sees the proper queries now. Setup was quick and the reporting shows us where people drop off, which is handy when you run a small shop.

Honestly this is the best setup I've used for chat on an online shop. We run a small business selling candles and handmade gifts, so the automatic replies for order questions save us a lot of time each day. The integration with our store went through without any fuss, the helpdesk view is clean, and I can see past conversations when a customer comes back. We've been using it for about four months and the team has no complaints.

Way better than the other chat thing we tried before, that one kept dropping messages. This one is a bit pricier though, like a couple of quid more a month. The app is easy to use on my phone and the bot replies quick. Only niggle is the notifications can be a bit late sometimes.

I compared three live chat options before going with this one for my florist site. Signing up was quick and the chat box came up on the site the same evening, no developer needed. What sold me was the way it passes a chat to email when nobody is online, so no enquiry gets lost. I've had it running about four months and my customers get an answer in minutes now, which has made a real difference to weekend orders.

Bought the paid chat plan for our online shop and it's been good value. The chatbot handles the common questions about sizing and delivery, which frees up the two of us in the evenings. The price is reasonable for what you get and the monthly bill is never a surprise.

We needed a proper chat tool because customers kept emailing the same questions. Tried two other providers first and this one was the easiest to set up. The team inbox keeps everyone on the same page and it's been reliable so far.

Good value for the money, the paid plan is cheaper than hiring anyone to sit on chat all day. The bot covers the usual questions about postage and returns. Sign up was a bit long because of all the setup questions, but it's been fine since.

Ok so I was dreading setting up a live chat for my mate's gym site but it was really easy. The app pings me when someone messages and the replies are quick. Only thing is the mobile version is a bit clunky but it's fine for me.

We needed a way to answer customers quickly because our inbox was a mess and we were missing sales. I signed up for the free plan first to see how it worked, then moved to a paid plan after a week. Setting it up was easy enough and I didn't need to call anyone, which I was glad about.

Compared with the chat tool we were using before, this one costs more once you add the bits we needed. The old one was cheaper but kept dropping messages mid conversation. Setting it up on our trade supplies site took a bit longer than I wanted because the reporting menus are a lot to wade through. It works properly now though, and the reports are useful for seeing when we're busiest.