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100%Would buy again

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This score is based on 18 real reviews

Reviews (18)

my bike is always ready

I took out the subscription for a bike I could rely on and have had the same arrangement now for a while. The specific thing I signed up for was the bike with the service included, and the team has always made sure it is checked before it reaches me. When I needed a swap after a fault, they arranged it quickly and kept me informed throughout. It has made getting about much simpler for me.

Patricia B.
1 person found this helpful

Sorted and easy to live with

Honest verdict is that this is an easy way to get a bike without the upfront cost. Signed up through the app, paid monthly, and when the chain started slipping they swapped the bike within a day. Customer support answered my questions quickly on chat and the bike arrived clean. Would tell mates to try it out.

Callum C.
1 person found this helpful

Needed a reliable commuter

Needed a reliable bike for the commute after my car went in for repairs and it was costing a fortune. The monthly plan made it easy to say yes. Setup was quick and the bike arrived ready to ride.

Hayley T.
1 person found this helpful

Good value for the monthly price

Worth it if you ride most days. The monthly cost is in line with what I'd have paid for a bike and the upkeep is covered, so no surprise bills. Repairs have been quick and the bike is always clean when it arrives.

Hamza S.
1 person found this helpful

beat the other options

Looked at a few options before picking this, including leasing and a couple of cycle to work schemes. This was the simplest to get going and the monthly fee is easy to budget around. The bike has been reliable so far and the servicing is taken care of.

Mohammed A.
1 person found this helpful

the swap option is brilliant

The swap option is the thing I use most, honestly. Got a puncture on the way to work and booked a replacement through the app from the platform. Took about twenty minutes to sort and the new bike was waiting outside the station. Really handy.

Katie C.
1 person found this helpful

Way easier than buying outright

Compared it to buying a bike on finance from a shop and this was much quicker to sort out, just signed up on the app and had a bike the same week.服务 was fine, nothing to moan about really, though the first bike had a squeaky pedal that took a couple of messages to get sorted. Would do it again.

Luke A.
1 person found this helpful

Needed transport after moving

Needed something to get around after moving to a new city and I didn't want to splash out on a bike straight away. Signed up fine and the bike arrived on the day I was told. The delivery window was a bit broad, so I waited around for a while, but that's a small thing.

Ben R.
1 person found this helpful

Needed a bike fast for uni

Needed something to get me across Leeds for lectures after my bus pass ran out. Signed up on the app on a Sunday and got the bike delivered to my halls on Tuesday. Really happy with it so far.

Bethany R.
1 person found this helpful

Compared with buying one outright

Compared a few options before choosing this, including buying one outright and the rental shops near me. The sign up was smooth and the bike was in good condition. Repairs have been covered so far, which I wasn't expecting from the others.

Wayne L.
1 person found this helpful

Sorted, would use again

Honestly, a solid service for commuting in London. I've had the bike for about eight months and it's been reliable, with repairs booked through the app and turned round quickly. Booking a swap when something went wrong was painless and the bike was waiting for me the same day.

Daniel D.
2 people found this helpful

Better than leasing for a short stint

Compared to a traditional lease I'd looked at, this was much simpler to set up and there was no credit check drama or long contract to worry about. I know bikes well and the one I was given was in good nick with the gears and brakes properly set up. Signing up through the app took about five minutes and the first ride was sorted the same day. Would use them again.

Jake G.
1 person found this helpful

Needed a bike for the new job

I'd just started a job across the city and public transport was a nightmare at rush hour. Needed something dependable without tying up cash, so this suited. Signing up took a few minutes and the bike was delivered to my door.

Catherine M.
2 people found this helpful

Does the job for commuting

Wanted a bike that I could use every day for work without the faff of maintenance. It does the job, and the monthly price is fair for what's covered. The only thing is the saddle is a bit firm for longer rides, but it's easy to ask for an adjustment.

Caitlin C.
1 person found this helpful

Cheaper than my old setup

Used to pay for a bus pass plus taxis when the buses let me down, and this works out cheaper per month once you add it all up. Compared to buying a bike and paying for servicing myself it also takes away the worry about repairs. The bike has been swapped twice for issues and both times the replacement arrived quickly. I'd say it's good value for daily use.

Amy K.
1 person found this helpful

Signed up on the app

The first thing I noticed was that I could sign up entirely on the app in about ten minutes, no paperwork. Booked my bike to be delivered to my flat and it turned up the next day. Really easy first experience.

Rebecca C.
1 person found this helpful

The monthly bike plan

Went for the standard monthly plan with the bike, my first time doing anything like this. The bike turned up clean and ready to ride, with a lock included. Setting up the account on the app was straightforward and I got a reminder before each payment, which I liked. Only just started so will see how it goes.

Owen W.
1 person found this helpful

the bike and lock included

Got the standard bike with the lock included in the monthly price, which was the main reason I went with them. The bike arrived ready to go with the brakes checked and lights fitted. Good value for what you get.

Jonathan N.
1 person found this helpful

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About Swapfiets UK

Swapfiets UK is the British arm of the Dutch bicycle subscription business, which rents out bikes on a monthly basis rather than selling them outright. Subscribers pay a flat monthly fee that covers the bicycle, its maintenance and repairs, so the bike is serviced and replaced if it breaks down. The range centres on practical urban bikes with a simple gear setup, and the service is aimed at people who commute or travel around cities.

The company operates largely online, with customers signing up through its website and collecting their bike from a local partner or hub. Its customers are mainly city residents and students who want a reliable bicycle without the upfront cost or the worry of theft and upkeep.

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Car services | Car leasing | Services | Other services

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