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85%Would buy again

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This score is based on 20 real reviews

Reviews (20)

Needed a cheap way to store files

I needed a simple way to back up our accounts files without paying for a full IT contract. Their plan was far cheaper than the alternatives I looked at, and setup was quick enough that I did it during a lunch break. Nothing has gone wrong since and the value is hard to fault.

Jake J.
1 person found this helpful

The new account set up

I signed up for a new savings account with the site in the spring. The sign up was clear, and I appreciated being told what each step was for. Money moved across as I was told it would. I have had no reason to complain at all.

Marion S.
1 person found this helpful

Needed a reliable online booking

I needed something to sort our office meeting rooms without a lot of back and forth with the admin team. I tried two other booking tools before this and they were clunky. This one was simple to set up and the reminders have been spot on. Everyone in the team now uses it without asking me how.

Charlotte Y.
1 person found this helpful

an unhelpful delay with my claim

The most noticeable thing for me was how long my claim took to be acknowledged. I submitted the paperwork at the start of the month and heard nothing for over a week, despite several calls. When a decision did come it was reasonable, but the waiting was hard to accept. The staff I spoke to were courteous enough, though I would have liked more updates along the way.

Derek P.
0 people found this helpful

Better rates than the bank

I've been with them for close to ten years now, and compared with my old bank their rates have been better each time I've renewed. The online account is easy to log into and statements arrive on the right day. The staff remember me when I ring, which I like. No complaints in all that time.

Mark M.
1 person found this helpful

meh, did the job

Ok so it did what i needed. Booked a slot and it got done. Bit pricey for what it is though and the confirmation email went to spam so i nearly missed it. Wouldn't say no to using it again but i'd check prices first.

Adam A.
0 people found this helpful

Useful but the setup took a while

The first thing I noticed was that the verification step asked for the same documents twice, once on the app and again on the website, which added maybe twenty minutes to the whole thing. After that it was fine. Booked the job, they confirmed it the same day and the price was lower than the two firms I'd checked. Little bit annoying, but I'd still go back.

Michael C.
1 person found this helpful

Got the ticket sorted

Got tickets for the festival through the site and they came through on the app straight away. Really simple, no faff at all. Pretty happy with how it went, would buy from them again.

Ellie W.
1 person found this helpful

Better than the other agency

Switched to them after my old provider raised prices without much warning. Compared to that, the new deal is clearly better and the staff explain things without rushing. Every booking since has run to time and the paperwork arrives promptly. I've been a customer for several years now and nothing has given me reason to leave.

Craig W.
1 person found this helpful

Still with them after years

What I always notice is how the account page shows everything in one place without me having to ring anyone. I've been with them since they were a much smaller outfit and nothing much has changed for the better or worse, which suits me fine. When I needed to update my address last spring it took a couple of minutes online and the paperwork came by post the following week. I've told my sister to switch to them too.

Julie P.
2 people found this helpful

Needed a steady monthly plan

I needed something that would not change on me every few months, as I live on a fixed income and cannot afford surprises. I had used them for years before this, so I knew what to expect. The renewal was straightforward and the reminder came through a week before it was due. Payments have always gone out on the right day and the support team have been patient when I have rung with questions. I've recommended them to my sister.

Lynne H.
1 person found this helpful

quick loan through the app

got a small loan through the app last month. took like ten mins to apply and money was in my account next morning. only bit that was annoying was the app kept logging me out so i had to log back in twice. still sorted tho.

Daniel C.
1 person found this helpful

a month with the bank transfer

Set up a small business account and used the bank transfer feature for paying two suppliers last month. I'd looked at a couple of other providers first and this was the cheapest by a bit. The transfers did take a day longer to show up than I was told, which annoyed me a little.

Deji S.
3 people found this helpful

booked the photographer for my nephew

Booked a photographer through the site for my nephew's christening, typing on the train so this is quick. The photos came back within a week and the edits were what I wanted. Compared with two local studios it was a bit cheaper and the booking was smoother. Only thing is the gallery link expired sooner than I expected, so I downloaded everything straight away.

Claire S.
1 person found this helpful

Sort of fine but slow

Honestly it does the job. I compared three similar services and this one was the most expensive for what I got. The sign up form kept timing out so I had to start again, and it took most of a week before anyone confirmed my booking. Once it was sorted the service itself was fine, just not something I'd rush back to.

Amy R.
3 people found this helpful

quick and easy

Signed up for the rewards scheme this week and it was dead easy. Got the first bonus points within a day and the app shows what I've earned. Really happy with it so far.

Priya G.
0 people found this helpful

first time using them for a dental plan

I needed a dental plan after my old practice closed and I had no idea where to start. Their website explained the cover levels clearly and I was able to compare them with my wife's plan. Signing up took about half an hour with a call to confirm some details. My first appointment was booked within a fortnight and the cover has worked as described. I'm glad I didn't just go with the first option I saw.

Naomi S.
0 people found this helpful

Cheaper than the usual option

Compared it against the usual cheap parking app and this worked out a little less per month. Sign up took a few minutes and the booking went through first time. Only niggle is the confirmation text arrived after I had already parked. Still good value.

Ashley S.
3 people found this helpful

cheaper than the bigger name

Before choosing them I looked at the bigger name brands that everyone recommends and this came out a fair bit cheaper for the same cover, which was the main thing for us. Signing up took about twenty minutes on the site and the confirmation came through by email straight away. The only niggle is that the renewal reminder arrived later than I expected, so I had to chase it myself. Otherwise it's been fine and I'd probably stay on it.

Leanne S.
9 people found this helpful

Booked the car valet

Booked the valet on the app while waiting for a bus. Turned up on time and the car looked properly clean. Easy to book and I got the reminder the night before. Would use again.

Daniel J.
6 people found this helpful

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About Spatial Online

uk that operates in the services category. The website presents the company as a provider of services delivered to customers remotely rather than through a high street presence. Customers reach the business through its website, where its offering and contact details are set out for those who want to make an enquiry.

Readers who have used Spatial Online are invited to share their experiences of its services and service levels. Reviews on this page give prospective customers a view of how the company handles enquiries, communication and day-to-day service.

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