Pondkeeper

Pretty good actually, signed up online in like five minutes and the visits have been fine so far. Only thing is the reminder emails are a bit much, I get one every few days even though nothing's changed. Engineer was friendly and did a proper job on the filter. Would sign up again, just wish they'd cut the emails down a bit.

Best value I've found for a one off pond clean. The price was clear on the site before I booked, the visit came within a week, and the engineer got the leaves and sludge out properly. Didn't have to chase anyone for anything, which is rare with this sort of job.

Signed up on the site in a couple of minutes and the first visit was booked for the following week. What stood out was how the engineer took his boots off at the gate and asked about the koi before doing anything. Visit ran to time and the pond looks great.

We needed the pond sorted quickly after a heron had been helping itself to the fish. I compared a few firms and this one was the cheapest for an emergency callout. The visit happened a day later than promised and the engineer seemed rushed. The job was done but I was left with fish that needed more care than he gave, and the final invoice was higher than the quote.

Compared with the firm we used before, who never answered the phone, Pondkeeper is a different world. We've been customers for about three years now and the engineers always turn up when they say they will, and they tidy up after themselves too.

The visit itself was fine and the engineer got the pump running again. My issue was getting anyone to answer the phone or email. It took about four days to get a reply about rescheduling a visit that got cancelled on their end. Once it was sorted the job was done properly.

Booked the fortnightly pond maintenance plan after getting quotes from two local firms that wanted nearly double. The first visit was on time, the engineer checked the filter, topped up the water and cleaned the pump pre-filter without making a fuss about it. Price has stayed the same since I signed up and there's no add-on charges creeping in. Does what I need for the money and I've not had to chase anyone yet.

The engineer spotted a split in the return pipe that I'd never have noticed, and they sorted it on the same visit. Booking the one off clean was straightforward on the app. Price was reasonable for what they did, so I'd happily use them again.

Booked a one off pond clean through the site and got a visit within a week. The engineer was quick and got the sludge out of the base of the pond. The whole thing was easy and the confirmation emails were clear.

Had them out for a pump service and pre filter clean on the koi pond. Engineer knew his stuff, checked the UV unit and flagged a worn seal before it leaked. Quick visit, on time, and he left the area tidy. Nothing to fault.

First time using them and the engineer took the time to show me how the pump works and what to look out for. He pointed out the algae starting on the liner before it became a problem. Booking was simple and I had a confirmation straight away. Feel like I actually understand my pond now.

The engineer took the pre filter apart and cleaned it while explaining what each part does, which I didn't expect. I've had pond people before who just wave a brush about. Only niggle is the booking window was a bit wide, so I had to wait for a morning slot.

Used to have a different pond firm and they were always a pain to book. These lot are miles better, you just pick a slot on the site and it's sorted. Engineer turned up, sorted the filter and cleared the surface skimmer. Quick, easy and no drama.

Pond maintenance visit was good and the engineer was clearly experienced, he spotted a leak in the return pipe that I had missed completely. The price for the visit was higher than I was expecting, which is why this isn't a five. Booking through the app was easy and the reminder texts were helpful. Fine for the first go round.

We needed someone reliable to look after the pond since moving house and the old garden has a lot of mature planting. I compared three firms before choosing this one, mostly on the quoted frequency and the price for a yearly plan. The sign up was straightforward and the first visit went smoothly. Happy with the choice so far.

We needed someone to sort the pond after a storm filled it with leaves and debris, and our usual gardener was not available. The team was prompt in arranging a visit and the engineer was courteous and thorough. The price was a little higher than I had hoped, though it was fair for the work done. I would use them again.

Booked the pump replacement through them and the unit itself was the correct one for my pond. However the engineer arrived almost two hours late without any warning and the fitting took longer than planned. I did appreciate the work being completed to a good standard once he got going. Expected a little more consideration for the timing.

I needed the pond cleaned and the filters checked before the grandchildren visited for the summer. The booking was clear and the team was helpful when I asked about the timing. The engineer was patient and careful with the fish, which I appreciated greatly. A very satisfactory experience from start to finish.

Compared with trying to sort the filter myself, which I did twice and made a mess of, having them out was much easier. The engineer had the right parts on the van and it was done in under an hour. The booking was simple and they gave me an arrival window. Glad I didn't bother with the diy again.

Got three quotes for a fortnightly pond visit and these came in a fair bit under the other two, which is why I went with them. The sign up was easy enough on the site and the first visit happened the week after. The engineer was friendly and did the job properly, though they didn't send a reminder before the visit so I had to check my emails to see when they were coming.