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Reviews (17)

the upgrade cost more than I thought

I went for the upgraded package to get the extra support. The price was higher than I was expecting once the add ons were included, which is the main reason I've knocked a star off. Service has been polite and the team sorted my question the same day.

Emily C.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Really easy, would use again

Brilliant, signed up in about five minutes on my phone and the cover started the next day. Got the documents straight away and the app is dead simple to use. Would use again.

Amelia L.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

The spare key service

I booked their key holding service for the house while we were away for the winter. It was fine on the whole but the confirmation took three days to come through and I had to ring to check it was actually on. They did look after the boiler checks and sent me photos afterwards, which I appreciated.

Carol D.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

A decent pick for a quick loan

Good option if you need a small loan quickly. Compared a few and this one was the easiest to apply for on my phone, though the rate was a bit above the bank.

Hannah J.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Quick and no fuss

The sign up page asked for my payslips and I was surprised how quick the check was. Money came through the same day. Typed this on the train so forgive the typos.

Deji M.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

the claim took forever

I used them for a claim after a bike got knocked over outside my flat. The form was fiddly and kept logging me out, and it took nearly three weeks before anyone got back to me with an update. In the end it was dealt with but I was ringing them every few days to find out what was happening.

Fatima L.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

Needed a quick loan for the car

My car needed a new clutch and I was short, so I went looking for a loan on my phone at 11pm. Applied through the app, got a yes within the hour and the money was in my account the next morning. Repayments come out on the right date and I've had no fuss at all, sorted.

Alfie P.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

very happy with the service

I am happy to say the service was excellent from start to finish. I had been worried about the complicated forms but the team talked me through each step on the phone, which was kind of them. The funds reached my account promptly and the monthly statements have been clear and easy to follow ever since.

Elizabeth S.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.3 people found this helpful

My personal loan for the kitchen

Used them for a personal loan to put in a new kitchen last spring. I've been a customer a long time now. The payments go out on the same date every month and the statements come through the post and online.

Tracey C.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

A better deal than the high street

I compared this with the high street firm my son recommended and found it considerably better value for the cover. The paperwork was clear and the adviser answered my questions patiently over the phone. Everything came through by post within the week, which suited me very well.

Peter T.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

Cheaper than the big names

Compared with the big names I looked at, this was noticeably cheaper for the same cover on paper. The sign up took a bit longer than I'd like because it kept asking me to confirm the same details, but once I was in it was all straightforward. Good value for what I needed.

Connor W.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

needed it fast

Needed to get a replacement phone sorted before my shift started and couldn't wait a week. Signed up on my phone in the queue for the bus, took about three minutes. The money landed in my account the next morning and the repayment dates showed up in the app straight away. Really good, would use again.

Kwame D.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

better than the old broker

Compared with the broker I used before, this is far easier to sort out online without phoning anyone. I know the insurance side pretty well and the cover wording here is clear, though the price came out a fair bit above the comparison sites for my postcode. The claim form took a couple of tries to upload but a real person rang me back within a day and sorted it out properly.

Jordan S.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

needed a loan to cover a boiler

We needed a loan to cover a boiler that packed up in the middle of January and I've borrowed money a few times before so I knew what to look for. The application was straightforward and the decision came through the same afternoon. The money landed in my account the next working day and the repayment schedule is clear in the app, with no surprises.

Eleanor V.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Better than my old bank

Compared with my old bank, the process here is far more pleasant and the staff are very courteous. I was a little apprehensive about moving my savings across, but the transfer was smooth and the statements are clear. I have had no cause for complaint since I began.

Maureen H.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

First time and it was easy

I needed a deposit loan for my first flat and had no idea where to start. The site walked me through what I needed to upload and the approval came through the same afternoon. The money reached my landlord on time, which was the whole point.

Lewis G.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

the best option I found

This is the best option for the job if you want a proper service without the faff. I have dealt with a fair few providers in this area over the years and the team here know the rules well. Booking was quick and the work was carried out on the day.

Rob M.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

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