One Up

Knows his stuff when it comes to pension drawdown and this is the site that gave the clearest breakdown of charges. The quote tool shows you the exact figures for each option side by side. Speaking to an adviser was straightforward and they followed up in writing the same week.

First time I'd used them so I was a bit nervous about putting my bank details in. The thing I noticed most was that the form showed each step on one screen so I could see how far I'd got. Took about ten minutes in total and the confirmation email came straight away.

I compared a few providers before picking this one for my pet insurance. The sign up form was easy to fill in and the quote was in line with the others. The only niggle was the vet form they wanted had to be emailed in again because the first one wasn't picked up, but that was sorted the same day.

Compared it against the big comparison sites and this came out cheaper for the same cover. The difference was about the price of a takeaway a month, which adds up. Setup took ten minutes and the direct debit started the following month as promised. Good value for what I needed.

Needed to change my payment date because my wages moved and I was about to miss a payment. Did it on my phone in the app while waiting for the kettle. It let me pick a new date straight away, which was good. The only thing is the app kept logging me out every few minutes so I had to log back in twice before it went through. Still got it done in the end and no charges.

Compared with the firm I was with before, this is considerably easier to deal with. My previous provider took weeks to confirm a change of address, whereas here it was done within the hour over the phone. I found the staff courteous and the paperwork came through promptly.

I would describe the service as thoroughly reliable from start to finish. The initial questionnaire was thorough without being intrusive, and the adviser explained each option in plain terms. My payments have been collected on the correct dates ever since.

What I liked most was that the claim form told me exactly which photos they needed before I started. I've been a customer for years now and this is the second claim I've made. Both times the money came through within a week of the engineer's report. No fuss.

I bought the boiler cover plan for the house about four years ago and have renewed each year since. The renewal price went up a fair bit this time round, more than I'd like. The engineer who came out for the annual check was polite and did the job properly though.

I'd stick with them, I've been with them since they first started. The cover has done what it says for my kitchen appliances and the renewal reminders arrive on time every year. Last time I rang to ask a question I was put through to a person straight away.

I needed cover for the business premises after our old insurer dropped us from the policy. I went through the quotes online and compared three of them before choosing this one. The policy documents were laid out clearly and the cover was exactly what the shop needed. Happy with the decision so far.

My car failed its MOT the week before payday and I needed the repair money fast. I applied on the site on a Sunday evening and had an answer by the next morning. The money landed in my account the same afternoon, which was a relief. Repayments come out on the date they said, so nothing to worry about there.

They're the ones I'd go back to. I got quotes from three other firms first and this was the cheapest for the level of cover I wanted, and the call with the adviser was clear about what was and wasn't included. Booking the initial review was easy and the adviser turned up on the day as arranged. Didn't have to chase anyone at any point.

Known the broker side of things for years and this is one of the more honest sites I've used for buying cover. The comparison is clear and you can see the excess and the exclusions up front. Their fees are a little higher than the cheapest direct options, though, and the online chat took a while to get answered at peak time.

Compared to my bank's personal loan process this was a lot quicker. The bank wanted paperwork for a fortnight whereas here I uploaded my payslips and bank statements and got approved the same day. The interest was a bit higher than the bank's headline rate but the speed made up for it for me.

Way easier than the other one I had. You just tap through the steps and it tells you how much you'll be paying each month before you commit. Got the money fast and the repayments come out when they should.

Took out the lifetime cover on my flat last spring after my last policy with another provider lapsed and I'd been reading up on the terms for weeks. The policy itself is fine and the cover limits are what I expected from a specialist. The bit that dragged was getting the surveyor booked, which took nearly three weeks of chasing by email before anyone rang me back.

First time using them so I wasn't sure what to expect. What stood out most was that they sent a reminder a week before my renewal date with a link to check the details. Signing up took about ten minutes and the whole thing was straightforward.