Michelelopriore

I had been to a high street agency before and came away feeling rushed. This was far more relaxed, and the adviser took the time to go through my options properly. It worked out a bit more expensive than the cheapest quote, but I felt I was being looked after rather than moved along.

Been a customer for years and it has always been straightforward. I renewed my cover again this spring and the process took a few minutes online. The team picked up when I called with a question about the excess, and they explained it without any fuss.

We needed a new will drawn up after my husband passed, and I wanted someone who could explain things without making me feel foolish. The first appointment was booked within a couple of days and the person I spoke to was patient with my questions. The paperwork came through a little slower than I expected, but it was done properly and I have no complaints about the outcome.

I first used them for a lasting power of attorney for my mum about six years ago and I've used them since for an update when my circumstances changed. The renewal reminder came through by email before I'd even thought about it. Same team, same straight answers each time, which is why I keep coming back.

Honestly really easy to sign up on the site and the price was clear from the start. Got my documents back in a few days. Nothing to moan about at all, will use again.

The adviser who visited was patient and explained each form properly, which I did appreciate. I'd been dreading the whole process. Everything was done in one visit and I was very glad of that.

needed a bit of cash for a deposit so applied on the site late one night. approval came through same day which was mad, and the money hit my account the next morning. only thing was the repayment dates didn't match my payday so i had to ring them to change it, took about ten mins though.

Compared with the high street firm down the road, these came in about a third cheaper for the same will. Sign-up was fiddly because it kept asking me to re-enter my address. Once I was in, the work was fine and the documents turned up on time.

The fee for the lasting power of attorney was lower than the other firms I rang, which is what got me to sign up in the first place. Paperwork came back quick enough but the first call back took nearly a week, and I had to chase it myself. Fine for the money, just be ready to wait for replies. Would I use them again? Probably, for the price alone.

Honestly they did what I needed, booked the slot on my phone in about a minute. Only niggle is the confirmation came by email and not text so I almost missed it. Fine otherwise.

I've dealt with a few conveyancing firms over the years and these were quicker than most at getting the deed back to me. The updates came through the portal without me having to ask. Ordering was simple too, the fixed quote matched what I was charged.

I compared them with the big names on the high street and found this service a good deal more personal. The bigger firms seemed to pass me between departments, whereas here one person handled the whole thing from start to finish. The price was in line with what the others quoted, so I cannot say I saved money, but I did get a better service.

Would happily use them again. I had a small tax query that had been worrying me for months, and they sorted it out in one meeting. The advice was clear, the fee was what I was told at the start, and they followed up by letter afterwards to confirm what had been agreed. Very reassuring to have it settled.

Switched my current account to them after my old bank kept charging me for stuff. The app is much cleaner and I get notifications straight away when money goes out. Compared to my old lot it feels like they actually want my business, not just my overdraft fees.

We needed a probate solicitor fast after my dad died and the bank would not release anything without the grant. Found them online, sent the documents over and got a clear fee quote the same day. Cheaper than the local firm and I didn't have to chase them once.

Booked the sessions through the app while waiting for the bus. Took under a minute and I got the reminder straight after. The session itself was fine, nothing to complain about.

This was my first time using them, so I booked a standard consultation to see how it worked. The booking form asked for fewer details than I expected, and the confirmation arrived within minutes. The consultant ran through what would happen next and sent a summary afterwards.

I booked a home visit for an update to my lasting power of attorney. The lady who came out was polite and explained each form before I signed it. The only niggle was that the confirmation email took a day to arrive, so I rang to check the appointment was still on.

We needed building cover in place before completion on our new house, and time was tight. I got quotes from three providers and this one was the clearest about what was included. The application took around twenty minutes and the cover started on the date I asked for. I went with them because the policy wording was easy to follow, which mattered to me more than shaving a few pounds off the monthly price.