Inc Authority

Needed my tax return done before my new job started so I could get my refund sorted. Signed up on the site in the evening and it was really quick. Refund came through a couple of weeks later, no stress at all.

Looked at three firms before going with them and the price was clearly lowest, which was the main reason. The sign up took about ten minutes and I had a named contact by the next morning. Filing went smoothly and I got confirmation straight away. Would have happily paid more for the same service, but no need to here.

Been running my plumbing business through them for a while now, and their bank reconciliation is the bit I would miss most if I stopped. It matches every payment to the right invoice and flags anything odd straight away. The filing side is equally sorted, with the VAT returns submitted without me touching them twice. Costs less than the bookkeeper I used before and the team answers the phone when I ring.

Compared with using a sole accountant I used to pay, this is more of a self service set up but with a real person to call. I do my own bookkeeping now and they handle the year end and filing. The software is a bit clunky when importing CSVs but the end result is solid. Price is noticeably cheaper than the accountant was, which is the main reason I switched.

Compared with my old bookkeeper, who billed by the hour and always seemed to have a backlog, this was a different world. I handle my own VAT returns now and their software flags the errors before I submit, which my old setup never did. The submission went through first time and the confirmation came straight away. Price is about what the bookkeeper charged me per quarter, just without the chasing.

Signed up for a bookkeeping package for my freelance design work. The welcome emails came every day for the first week which got annoying. Otherwise it did what I needed.

I had never used an accountant before so this was all new to me. What got me was how the dashboard walks you through what the money in the account is for, with plain labels and no jargon. Booking the call was a two minute job and my accountant explained the forms clearly. Pretty happy so far.

Compared with a local bookkeeper I was paying by the hour, the monthly plan here is far more predictable. I get the same monthly fee whatever the number of invoices I raise. Filing my VAT return took about ten minutes once the bank was linked. Nothing has been missed so far and the price is a good deal lower than I was paying before.

Needed a limited company registered fast because a client wanted proof before Friday. Signed up on the site on a Monday evening and the form was easy enough to fill in. Documents came through by Wednesday.

They are the first place I go when my accounts are due, and I have been using them since 2014 when I set up my little dressmaking business. The team remembers my details and I rarely have to explain anything twice. Last year when HMRC sent me a letter I did not understand, I rang and a lady talked me through it the same afternoon. Fees have crept up a bit over the years but the care has never slipped.

I bought the monthly payroll package back when I had two lads on the books and I have kept it ever since, so about nine years now. Payslips go out on time and the RTI submissions have never bounced. Once or twice the support reply took a couple of days to come back, which was a bit annoying when I needed a quick answer on a pension deduction. Otherwise it does the job and I have no plans to switch.

Needed a quick tax return and compared a couple of options, including the big online names. This one was a bit pricier than the cheapest, and the sign up was longer because it asked for more documents. The filing itself was fine once I got going, though I did have to chase a question about a pension contribution. Fair enough for what it is, but not the bargain I was hoping for.

I bought their bookkeeping plan for my little candle business after looking at a couple of other online options first. Price was about the same as the others but the monthly reports are easier to read, and I like that I can ask a question in the chat. The sign up took longer than I expected because they wanted a few extra bank statements. Setup has been fine since.

Needed my first set of accounts filed for my sole trader business before the deadline. Booked it on my phone in about five minutes on the bus. They sent a reminder about the documents they still needed, which was useful. The only niggle was that the upload page kept timing out on my phone, so I used the laptop instead.

Compared with the cheaper online filer I tried first, this costs noticeably more for the same self assessment return. I went with them because the cheaper one wanted extra for every question. The return itself was filed without any problems and the figures were checked by a real person before submission. The sign up process had a few steps that repeated the same questions, and it took a week for them to confirm my utr matched HMRC's records.

I have run payroll for my five staff through them for about six years now, mostly the standard monthly package. This year's renewal went through without a problem and the payslips generated properly. Support took a day to reply when I asked about a tax code change, which was a bit slow for something time sensitive. The price went up a little at renewal, though it still works out cheaper than the old payroll bureau.

Used them to file my self assessment last January after my accountant retired and I needed someone quick. The price was £89 all in, which was a fair bit under what the high street firms wanted. Upload your documents, answer a few questions, and they came back with a draft within three days. I checked it against last year's return and it all matched up, so I paid and that was that. Good value for a straightforward return.

Set up took a while but after that the quarterly VAT return is basically a single click. The software pulls in my sales from the till system and flags anything that looks off before I submit. Support answered my one question about partial exemption within the hour. Really happy with it.