Horde Studio

Decent enough, got what I needed in the end. The booking took a few goes because the calendar kept freezing on my phone. Took a while to hear back after the first call.

I booked a full house clean for before my daughter's visit and the team arrived exactly when they said they would. They were polite, thorough and left everything spotless, which I did not expect at such short notice.

We first needed them for our kitchen extension about six years ago and I have kept coming back for smaller jobs since. Needed a bit of rewiring done in the spring because the old setup was playing up. They booked me in around my shifts and the electrician was careful, tidy and explained what he was doing as he went along.

I went for the basic plan to start with, mainly to see how the process worked before committing to anything bigger. The booking page was straightforward and the confirmation email had everything I needed. The delivery was a day early which was nice.

I signed up for a regular fortnightly clean and the account setup kept timing out on my phone. Once I got it going the first clean was fine, but the cleaner arrived forty minutes late without any message and I had to chase them.

Needed someone to sort my self assessment before the deadline and was panicking a bit. Booked it on the app during the bus ride home and got a call back the same evening. They got everything done in a few days and I actually understood what I was signing.

Needed someone to sort out the removal van last minute because my landlord wanted the flat empty fast. Booked it on the app on a Thursday and they turned up Saturday morning like they said. Only thing is the app kept logging me out so I had to ring them to confirm, but the lads were sound and everything arrived in one piece.

I had the garden landscaping done in the summer and the crew did a lovely job on the planting. The one thing I must mention is that the materials were held up for nearly three weeks, so the work started later than I had been told. Communication about the delay was rather thin, I had to chase them myself a couple of times.

Good value for what you get, and I have checked around enough to know. The quote was itemised so I could see exactly where the money was going, with no surprise charges at the end. The work was finished on the agreed date and the team tidied up properly afterwards. For the money I paid I could not have asked for much more, and I would use them again.

Compared with the other service I was looking at, this one works out a bit cheaper once you factor in the extras they include. The sign up took me a few minutes on the site and it was clear what I was agreeing to. The work was done well and the follow up was prompt.

The booking form was the clear winner here, far simpler than the two other cleaning firms I looked at. I had a confirmed slot within ten minutes and the cleaner turned up on time with her own kit.

We have been taking our spaniel to them for a good few years now, so I know what to expect by this point. The grooming appointment was booked well in advance and they remembered his coat from last time. He came home looking smart and calm, and the groomer even sent a photo at the end which was a lovely touch.

Compared to the last firm I used, which made me wait a month for a reply, this one got back to me within the hour and had a quote ready by the next morning. Booked the consultation on my phone during my lunch break. The consultant was prompt, listened properly and sent a clear written summary afterwards, so honestly I have nothing to complain about.

The app is dead easy to use and I booked a clean for Saturday in like two minutes. The cleaner was nice but she seemed to rush the kitchen and missed the oven, so I had to message them to ask for another visit. They sorted it the next day though, no fuss.

We had a leak under the bathroom sink that was getting worse by the day, so I needed someone who could come out fast. Booked online on a Monday and the plumber turned up Tuesday morning as promised. He sorted it in under an hour and left the place tidy, which is all you can really ask for.

Compared with the bigger firms I had a look at, this was a fair bit cheaper for the same sort of job. The booking form was a bit fiddly on my phone and it took a couple of tries to get the date right. Once the session started though the consultant was friendly and the follow up files arrived the next day.

The cleaner who comes to us now has been with the firm since we first started, and she knows exactly how we like the bathroom done. The reminder texts before each visit are a nice touch and the booking side has never given us any bother.

Would use them again, the cleaner was careful with our stuff and the flat smelt fresh afterwards. I did have to wait a bit to pick a time as the slots fill up quickly, but I got one in the end.

Honestly the setup they put in place is the most sensible one I have seen for a small business, and I have used a few over the years. They asked the right questions up front, and the scoping call saved me from paying for things I would never use. Turnaround on the first draft was quick and the revisions were handled without any fuss, so I would stick with them.

Coming from the other place I used before this was night and day, the other firm took about a fortnight to get back to me and this one had a plan in my inbox the same afternoon. Signed up on my phone on the train, very easy. The first call happened exactly when they said and the person I spoke to knew my file already, which is more than I can say for the last lot.