Hoppa

I needed a small loan to cover a deposit on a flat, and I'd compared a few lenders before choosing this one. The rate was competitive and the eligibility check didn't leave a mark on my credit file. The money arrived a day later than they said it would, but it was sorted once I rang.

Took out a small personal loan through the site last month, my first time borrowing from them. The application took about ten minutes on my phone and I got a yes the same afternoon, with the money in my account by the next morning. Repayments come out on the date I picked and the app shows exactly what's left to pay, which is handy.

Booked a place on a course through the site, which took a bit longer than I'd have liked as the page kept timing out. Once I got through the payment and the confirmation came, it was all there and the place was held. Ordinary really.

My old car got written off and I needed a policy sorted before I could drive anything else. I'd looked at three other insurers first and they all wanted hours on the phone. This was all done online, I had a policy document in my inbox before I'd finished my tea and the cover started the same day.

I've been using them for a few years now and mostly it's fine. Renewal went smoothly this time and the reminders were clear. The one thing I'd flag is that the phone queue can be long at peak times, so I now do most things online.

Compared with the other lender I use, this one took longer to get the funds into my account, nearly two working days when the other one does it the same afternoon. I've borrowed from this sort of firm for years so I knew what to expect from the process. The paperwork was clear and the repayment setup was easy, but I'd have liked the money sooner.

I needed a pet insurance policy for my new puppy, and I'd tried three other comparison sites before this one. The quotes were clear and the cover details were easy to read, which the others weren't. I signed up in one sitting and the policy was active the same day, so I've not had to think about it since.

Honestly this is the easiest booking I've made in ages. I'd never used the site before and was a bit worried it would be fiddly, but the steps were clear and I could see the price before I put my details in. Confirmation came straight away and the email had everything I needed in it.

Booked a slot for a viewing through the site on Saturday. Picked the time, got a text reminder the night before, and the person I was meeting turned up on time. Nothing more to say really, it did what I wanted it to.

Got the starter plan to try it out and it was pretty painless to sign up. The app took a second to load but after that it's been fine. Would've been nice if the setup guide was a bit longer.

Way better than the other app I was using for this. The booking screen is cleaner and I can see the price before I commit to anything. Only thing is the notifications come through a bit late sometimes, but otherwise fine.

What got me was the live tracking, which showed exactly when the booking was going to start and who was on the way. Set up on my phone in a minute while waiting for the bus. Everything turned up when it said it would.

I've been a customer for about eleven years, so I needed something dependable for the business side of things. The account setup and the billing have always been straightforward, and when I've needed help the team has sorted it promptly. I keep an eye on the renewal each year because the price can creep up, but they've always been upfront about changes and the service has stayed consistent.

Compared to the other app I tried, this one has way fewer steps to book and the confirmation is instant. Quick check on my phone on the train and it was done before my stop.

Used the app to start a claim after a minor bump, and the sign-up part was easy enough. I did look at two other insurers first and this one was a bit dearer on the quote. The claim itself took nearly three weeks and I had to message them twice before anyone replied with an update, which was the annoying bit.

Went with this after comparing four options, and the price looked good at the start. The renewal came through much higher than the quote I'd been given, and getting it sorted took three calls and a lot of waiting on hold. I'm not sure I'd bother again.

This is cheaper than the provider I was with before, by a fair bit, and the cover is basically the same. I checked it against a few others too and this one came out ahead on the price. The renewal email arrived a week before it was due, which is more notice than I usually get.

The detail that struck me most was how courteous the person was on the phone when I rang about my booking. They were patient with me, which I appreciated, as I'm not terribly comfortable with these websites. My only reservation is that a query I sent through the site took the best part of three days to get a reply, which I found a little long. Still, the service itself was pleasant and I'd be content to use them again.

Signed up for a 12 month plan and the sign-up took about five minutes. I'd been on the same kind of service before and this one is faster to set up. Billing started the right day and I've had no problems since.