Help 4 Addiction

Honestly they're really good, the counsellor I got matched with actually listens and doesn't just read off a script. Booked online at like midnight and had a slot the next afternoon. Free so no complaints there either, got me out of a rut.

We couldn't afford private treatment for my brother so I went looking for something free. The advice line gave us a clear next step and didn't rush us. Cost nothing and got us moving in the right direction.

The online booking form took me a few minutes to complete, though it was straightforward enough once I got going. I sent a message asking for a call back about a session. It was a few days before anyone got in touch, which was a bit disappointing given how I'd felt when I first reached out. The session itself was helpful and the price, being nothing, was hard to fault.

Compared with my last provider, the online booking here is a bit clunkier and I had to re-enter my details twice. Once I was in, though, the counsellor was good and the sessions ran on time. Small niggle but nothing that stopped me getting the help I needed.

Compared to trying to find a local service on Google, this was way quicker. Got on the phone to a real person within the hour, sorted a same-day appointment with a counsellor and didn't have to explain myself three times. Signing up on my phone was easy too, just a few boxes and done.

Compared with the other helpline I tried, this took a bit longer to get through to. Once I did speak to someone it was fine and they were helpful. Only issue was waiting on hold for about twenty minutes, which felt a bit much when I'd already built up the courage to call.

Never done anything like this before so I was nervous about picking up the phone. Needed help with my drinking after a rough year. The adviser made it easy, explained what would happen next and I had my first session booked before I hung up.

I've been using their services on and off for years now and the consistency is what keeps me coming back. Same team, same patient approach each time. Renewing my support plan this year felt just as straightforward as the first time.

Honestly this is worth a look if you're trying to sort out a family member's addiction. The support is free, the advisers know what they're talking about and they follow up when they say they will. Didn't have to pay anything and got a proper plan in place within a couple of weeks. The whole thing felt like it was done with care.

I downloaded the free workbook on managing cravings from the site. It's clear, well laid out and I printed the whole thing for under a fiver. Used it alongside my weekly sessions and it gave me something concrete to work through between appointments.

I have found the service to be an excellent one, and I would say it is worth contacting them without delay. The advisers were courteous and took the trouble to explain each step to me properly. I was grateful for their patience throughout what was a difficult time for our family.

The first thing I noticed was how quickly the intake team called me back after I left a message, which was within the same afternoon. They asked sensible questions without making me feel small. The whole first contact felt considered and I came away knowing exactly who to speak to next.

Rang their helpline on a weekday morning and got a counsellor on the line within ten minutes. No cost at all, which mattered to us. They booked a follow up session for the next week and sent a short confirmation text the same day. Plain and practical, exactly what we needed.

signed up on my phone in like five mins. the form was fine, no weird questions. got a call back the next day and the counsellor was actually nice, didn't rush me. free so can't complain

Compared with the private clinic quote we got, this was a fraction of the cost and the support was just as solid. The team got my son into a residential programme quickly. Got the paperwork sorted by email and the follow-up calls were regular, which we appreciated.

We needed help after my husband's drinking got out of hand and didn't know where to turn. The adviser we spoke to was patient, kind and took the time to explain our options clearly. We're grateful for the support and for being treated with such respect throughout.

I booked a counselling session through the website for my own drinking, which was the first thing I'd done about it. The booking page was simple, I picked a time that suited my shifts and got a confirmation straight away. The session itself was calm and the counsellor kept things practical.

Booked a session on my phone while on my break at work. Quick to sign up and the reminder came through right on time. The group sessions were chill and nobody made it weird.

I needed a proper referral route for a client I was supporting, and the site made it clear which services take self-referrals. I've worked in the sector for years so I know how much these details matter. The information was accurate and up to date as far as I could tell.

Booking the first session took ages because the site kept logging me out halfway through the form and I had to start again twice. Once I got through it the session itself was fine and the counsellor was chill about me being late. Mainly annoyed with the form though. Free so I'm not moaning too much, but they could fix the login thing.