Garden Sanctuary

Booked their garden design consultation for our new build plot and it was a good first experience. The designer came out on the day we agreed, measured everything up and talked through what we wanted without pushing the expensive options. The written plan took a couple of weeks to arrive which was a bit longer than I'd hoped, but the detail was worth it.

The price was the first thing I noticed, it came in under what the local firms quoted for the same kind of visit. Booked online in a few minutes and got the written plan back within the week. For what we paid it's hard to argue, we got planting zones and a rough costing for the patio and didn't need anything else.

Really good value for a garden design service, honestly it's one of the better bits of money I've spent on the house this year. The consultation came in well under what the other firms quoted, and the plan they sent covered everything I asked about. Booking took about five minutes online.

Booked the design visit through the site, which was easy enough, and the designer was sound when she came out. The bit that annoyed me was the plan, it said two weeks and then it was nearer four before it landed in my inbox. I had to chase it twice and the first version missed the side gate, which they fixed. Not terrible but I'd have liked to be kept in the loop.

We needed someone to advise on the back border after the old fence came down and the lawn had gone patchy. I did read a fair bit before booking, but I'd rather have a proper person look at it. The designer was patient with my questions and didn't rush me. Her drawings were clear and easy to follow, though I did have to ring twice to confirm the start date.

Compared with the free online garden planner I'd been messing with, this was far more useful for our awkward slope. The designer measured everything properly and spotted the drainage issue I'd missed. Good value.

Compared with the local landscaper they came in a fair bit cheaper for the same sort of design visit. Signing up through the site was quick and the visit happened within the week. The only thing I'd flag is the follow up email took a while.

The detailed plan with the planting zones was what sold me on it straight away. Booking was quick and the designer knew what she was talking about. Would book again.

Booked the courtyard design visit through the site on a Tuesday evening and got a confirmation straight away. The designer turned up on the day we'd agreed and spent a good hour with us going through the light and where the sun sits in the afternoon. The plan came through a week later with the planting zones marked clearly. It's a fair price for a proper expert opinion, and I've already passed the details on to my brother-in-law.

We needed a garden plan quickly because the landlord wanted the overgrown bit cleared before the new tenants moved in. Signed up on the site on a Monday and had a visit booked for the weekend. The designer kept things simple and cheap, which was exactly what we needed, and the plan was clear enough to hand over to the clearance people.

Compared with the cheaper online planner I tried first, this one is clearly more hands on. The designer walked the garden with me and pointed out the wet corner I'd never noticed. Worth the extra.

Needed a quick plan for the back garden before my lease ended, so I booked the basic design visit. Site was easy to use and the designer came out the next morning which was great. The plan itself was fine but the pdf was a bit blurry on my phone.

Booked a design visit for the courtyard, site was easy to use. Designer turned up on time and was really nice. Plan came through after a few days, bit slow but fine.

Good value for the money, the consultation cost less than the firms we phoned and the plan was thorough. Booking was simple and the designer rang the day before to confirm the time. The only snag was that the planting list used Latin names only, so I had to look a few up.

What I noticed most is that the same designer has picked up our file from the first border refresh all the way to the full redesign. I've been a customer for about eight years now and the site still remembers our details without me typing everything in again. The price has gone up a little but the service is just as steady and the plan for the back lawn was spot on.

Compared with the big garden centre design service we looked at first, this felt far more personal and less rushed. The designer took time to understand how we use the lawn and the seating corner, and explained the reasons behind each suggestion. The final plan was clear and easy to follow, and the visit ran smoothly from start to finish. We are very pleased with the result and the care taken over our small garden.

Honestly been using this company for years now, first for a small border refresh and then the full garden redesign last year. Booking has got even easier over time and the designers have always turned up when they said they would. The planting advice has stood the test of time too, the schemes still look good after several seasons. Would never go anywhere else for garden work.

I would say the consultation was exactly what we hoped for when we booked it in the spring. The designer was courteous and took the time to explain why certain plants suited our south facing wall. The written plan arrived promptly and the layout matched our conversation closely. I was pleased to find the pricing clear from the start, with no surprises when the invoice came. My husband, who is rather fussy, has also approved the design.

We needed a plan before the patio went in so we didn't end up with the shed in the sun. We compared three firms and this one was the middle price with the clearest booking process. Happy enough with the result.