exp1

I've been with them for about six years now and the renewal reminder came through a fortnight early, which was useful. The one thing that dragged was the ID check on my account, it took two attempts before it went through and the chat team got back to me after a day.

Needed travel cover quickly for a trip abroad next month and this sorted it out in one go. The price was a bit higher than the cheapest option I found, and the claim form looked like a faff, but the quote and purchase were quick and the documents arrived in my inbox straight away. Happy enough.

Compared to the other site I tried this is a bit easier to use and the booking page doesn't keep timing out. It's not a huge difference but it's the one I'll keep using.

I needed to arrange a policy for my late father's house quite urgently while the estate was being sorted out. The process took a little longer than I'd hoped as they asked for several documents, but the advisor was patient and explained each step. I'm glad I went with them.

This was my first time booking anything like this so I didn't know what to expect. I booked a session for next Saturday and the confirmation came through straight away, which I liked. The only bit that dragged was the reschedule, which took three emails back and forth before it was sorted, and I had to explain the same thing twice. Otherwise pretty easy to use and the reminder texts were handy.

Good value for what you get and the claim went through without much fuss. They asked for a couple of photos and I had the whole thing done in a week. The only niggle was the app kept logging me out so I ended up using the website.