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custard

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Reviews (20)

Clearer than the bank next door

Compared with the home insurance from my bank, I found this quite a bit easier to follow, though the price was a little higher than the bank wanted. The documents came by email the same day I paid, and the policy wording is laid out sensibly. I did have to ring once to check a term, which took a few minutes to get through to someone.

Patricia K.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Better than my old bank

Compared it with the loan my bank offered, and custard was quicker and the rate was lower. The application took ten minutes on my phone, and the money landed in my account the next working day, which my bank never managed.

Kamil L.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

needed a loan for a new boiler

Our old boiler packed in over the winter and we needed the cash for a replacement quickly. I applied through the site one evening and had an answer by the next morning, which was better than the high street. The application asked for a lot of bank statements though, and it took a bit of digging to find them all. Once approved the payment went through straight away and the monthly repayments have been dead easy since.

Kevin K.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.3 people found this helpful

Fast payout on my loan

The money hit my account the same afternoon I signed the agreement, which I didn't expect at all. Repayments come out on the date they said they would and the balance on the app is always up to date. Happy with it so far.

Linda J.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.0 people found this helpful

Best of the bunch for us

Honestly this is the one I'd go back to. I looked at three other providers before picking custard, and the quote was clearer with no small print hiding extras. Booking the appointment took about five minutes and the adviser was patient with my questions.

Kelly F.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.3 people found this helpful

Bit slow to sort a problem

Been a customer a good while now. The payment plan works fine day to day and I can see my balance clearly on the site. When I had a question about a late fee it took the team about five working days to reply by email, which was a bit slow, and I had to chase it once by phone to get it moving.

Lesley S.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.3 people found this helpful

Needed a loan for the van

I needed a loan to cover a replacement van for the business, and I looked at a few lenders before picking custard. The rate and the repayment terms were the deciding factor for me. The money arrived the next working day, which mattered because I had a job starting Monday. Would use them again.

Daniel D.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Fine but the price crept up

Had a look at a few options before settling on this one. The service itself is fine, but the price is higher than the rivals I checked and it went up at renewal without much warning. Not the end of the world, but I'd compare again next year.

Joshua W.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.0 people found this helpful

Reliable, no complaints

Been a customer for years and the verdict is simple, they do what they say. The renewal reminders arrive on time and the cover has never been a problem when I've needed it.

Angela T.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Quick credit check on the phone

Did a credit check through the app while waiting for the bus. Took about four minutes, the results showed straight away and I could see what they'd pull from. Only thing was the app logged me out twice so I had to start again, but the check itself was fine.

Jack H.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.0 people found this helpful

needed cover fast after moving

I needed contents cover fast after moving into a flat, and custard was the first place I found that let me do it all online. I bought the policy in one sitting on the app, and the documents were in my inbox before I'd finished my tea. Pretty painless.

Freya S.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

A bit pricier but easier

Went with custard over the cheaper one I'd seen, and it's a fair bit more a month. The app is way nicer though, you can change things in seconds and no one makes you wait on hold. Would say it's worth it if you hate phone calls.

Deji H.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

got a small personal loan

I took out a small personal loan to cover a deposit on a flat and the money landed in my account the next working day. The application took about fifteen minutes on my phone, the only bit that slowed things was the ID check which needed a second photo. Repayments come out on the date they should, so far so good.

Noah W.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

My monthly plan has been spot on

Been with custard for about three years now, mostly on the monthly plan for the car insurance renewal. Set up was quick, the reminders come through before anything changes and I've never had a nasty surprise at the bottom of a statement.

Jessica M.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Sound service from people who know the area

Pick the monthly direct debit option if you can, it's the most sensible way to pay. I've been in pensions and savings for years and the way custard lays out the fees is clear and easy to check. The statements arrive on time and the team answer the phone within a couple of rings.

Darren S.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.0 people found this helpful

Not as clear as the other firm

I compared custard with the firm my daughter uses, and I'm afraid I found this one much harder to follow. The claim form asked for information I didn't have to hand and nobody told me that before I started. It took a good few days for someone to reply to my query, which was rather frustrating.

Deborah G.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.0 people found this helpful

Checked a few before picking these

I looked at three other providers before going with them for my car insurance renewal, and this was the easiest to get through. The quote came back in a couple of minutes and the cover documents arrived by email straight after I paid. Price was a touch higher than the cheapest one I'd seen, but the process was simpler.

Chloe B.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

quick sign up, one small snag

Signed up through the website for a credit check and it took maybe ten minutes. The approval came back the same day. Only thing was the app wanted me to log in twice before it let me see my account.

Stephanie M.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Needed it for my late husband's affairs

I needed a simple way to manage the account after my husband passed, and I was rather nervous about it. The staff were gentle and went through each step with me on the phone, and the paperwork was sent out promptly. I am grateful for the care they took.

Karen W.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.0 people found this helpful

Got my card sorted in a lunch break

Ordered the new card through the app on my lunch break, took about two minutes. It turned up in the post a few days later, exactly when they said. Easy.

Fatima W.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.3 people found this helpful

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