90%Would buy again
Used the online claim form for a whiplash claim from a car accident last year. The form asks for the right things in the right order, and it saves as you go, which helped because I was in and out of hospital appointments. Had a clear reference number within minutes of submitting.
Read moreCompared to a couple of other claims firms I rang, this one came out dearer once the fees were taken into account, which I did not expect from a helpline. The initial advice was sound enough and the adviser was courteous. However the follow up letters took nearly three weeks to arrive, and I had to ring twice to find out where my file had got to.
Read moreThe adviser who took my call was very patient with my questions, which I appreciated as I am not the most confident with these matters. I was told fairly early on what would happen next and what I might expect from the process. They explained each step clearly and did not rush me at all. I felt looked after throughout and would certainly be happy to speak to them again.
Read moreBooked a call after a fall at work and the first person I spoke to was lovely but the follow up took ages. I emailed twice and it was nearly four days before anyone came back to me about the paperwork. Once I got through to the caseworker it was all fine and they were clear about what they needed. Just a bit slow getting going, which made me anxious.
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Criminal Injuries Helpline is a UK service that helps people who have been hurt as a result of a violent crime apply for compensation under the Criminal Injuries Compensation Scheme. The service explains how the scheme works, what evidence is needed and how claims are assessed, and it supports people through each stage of the application process. It is aimed at victims of assault and other violent offences, along with their families, who may be unsure whether they are eligible to claim.
The helpline operates online and by telephone, allowing people to make initial enquiries and begin a claim without visiting an office in person. Its website sets out the types of injury and circumstance that can qualify, giving readers a clear starting point before they decide whether to pursue compensation.
