Christine Alcalay

I went with them over the local agency I'd used before, mainly because the fee was noticeably lower for the same kind of help. Signing up took about ten minutes online. The only niggle is that the confirmation emails went to spam for me so I had to chase them, but the work itself was done well.

Really pleased with how it went for my first time using them. Signing up was quick and the price was fair compared with what I'd seen. The one thing that dragged was waiting four days for a reply to my first question, but once it came the advice was spot on and the work arrived sooner than I expected.

I booked a single session for my late husband's paperwork and the appointment was on the phone rather than in person, which I had not expected from the description. The advisor was patient and kind, though I did wait about ten minutes past the start time. Everything was dealt with in the end and I'm grateful for that.

I needed help completing a pension form that had me stumped for a fortnight. Someone rang me back the same afternoon and talked me through it, very patiently. I'm grateful, and I'd use them again.

The app is what got me. You can see exactly where things are up to without ringing anyone, which is ideal when I'm on the go. Booked a slot from the train and it all went through fine. Cheaper than what I was paying before too.

I needed someone who could turn things round quickly for a deadline. I looked at three options and this one came out best on both speed and price. Booking was simple and the work landed the next morning, exactly as promised.

Way easier than my old place, the sign up took two minutes on my phone and I didn't have to ring anyone. Price is a bit cheaper too. Got my first bit of help the next day.

Booked the single session for my CV and cover letter review. The booking page was clear and the price was reasonable for an hour. My only gripe is the session ran a bit short and I'd have liked a bit more time on the cover letter, but the feedback I got was useful and I'd book them again if I needed to. Took about a week from booking to the session, which felt fine.

Honestly this is the cheapest way I've found to get my accounts sorted without paying a firm for every little thing. I compared three options first and the price was lower than the others, plus they answered my questions the same day. Booking was easy and the work came back on time with everything explained clearly. Would use again.