Calix Solutions

Before picking this one I tried three other providers and got quotes from each. This came out cheapest for the level of cover I wanted, and the online form was clearer than the rest. Setup went through without any problems and the documents arrived by email the same day. I'd pick them again.

Been a customer for going on six years now and the account has never let me down. The sign up took a bit longer this time because they wanted an extra document, but it got sorted and the money came through same day. Customer service is fine, though a reply to my email took three days. Would still go with them again.

The rebooking page loaded fast and the new time showed up in my account within a minute, which was the bit I cared about most. Took maybe two minutes start to finish. Confirmation email came straight after and the reminder arrived the day before. Nothing else to add really, just did what I needed on my lunch break.

Bought the annual plan for the small business account back in March and so far it's done what I needed. Setting up the login took two minutes, the dashboard shows everything clearly, and the monthly statements arrive on time without me chasing anyone. The only thing is the help chat took a while to answer on a Saturday, but a weekday query got sorted within the hour.

Needed to rebook a slot and didn't want to phone anyone. Did it all in the app on the bus, took five minutes and got a confirmation straight away. Brilliant.

I needed someone dependable to take over the paperwork after my husband passed, and I was quite anxious about it. The staff were patient with me on the telephone and explained each step clearly. Everything was dealt with promptly and I am grateful.

I've used their cover for about eight years and always been happy until this claim. The paperwork for the water damage took three rounds of back and forth, and I was chasing them on the phone twice. It did get paid in the end, but it was frustrating.

I would say this is a sound and sensible service, and I have found it perfectly satisfactory for my needs. The application was straightforward and I was not asked for anything unreasonable. My one small reservation is that the confirmation email went to my spam folder, though I did find it in the end.

Compared with the big comparison sites this one came out slightly dearer for the same cover, which annoyed me a bit. The signup itself was fine and quick enough. They also took a few days to get back to my first question, so I had to nudge them before things moved along.

I needed a quick loan to cover a boiler repair that landed the same week as my car MOT, so I was in a bit of a panic. Applied on my phone during my lunch break and had a decision within the hour. The money hit my account the next working day, which saved me. Would use again.