Blogvault

Used the bank statement upload to verify my income and it went through first time, which surprised me. Approval took about a day. The only thing I'd flag is the final confirmation email landed in spam, so I nearly missed the step that moves the money across.

Compared to the other lender i looked at this was about a tenner cheaper over the term, which is why i went with them. Applied on the site on a Sunday evening, got a yes the next morning and the money hit my account the same afternoon. Only niggle is the repayment dates don't line up with my payday so i had to ring them to move it, took about twenty minutes on hold.

The payment reminders by text are the best bit honestly. You get one a couple of days before it comes out so there's no mad panic checking the account. Sign up was dead easy too, took maybe ten minutes on the sofa. Would sort it again no bother.

I needed help making a claim after my boiler packed in over the winter, and I was rather worried about the process. The adviser was patient and talked me through each form. Everything was settled within the fortnight they quoted, and the cheque arrived without any fuss at all.

I arranged a pension review after my husband passed, and I was grateful for how gently the adviser handled things. She explained each option without rushing me and sent a written summary the same week. The fee was explained clearly at the start, and the review was completed on the date we agreed.

Really good, would use again. Booked a same day callback at lunch on my phone and they rang within 20 minutes. Adviser knew exactly what she was talking about and sent the paperwork over straight after. Nothing to chase, which is the main thing for me when I am juggling work and the kids.

The instant decision on the screen was what got me, no waiting around for days like with the other place. Filled it in during my lunch break and had the answer before I'd finished my sandwich. Money was in my account by the evening, so yeah, really happy with it.