Billing Better

I signed up for the bill management plan because a friend recommended it, first time using anything like this. After I paid the setup fee I didn't hear anything for four days, and when I emailed the reply said they'd get back to me, which took another two. Not what I expected for the money.

I needed help getting my energy and phone bills sorted after I'd fallen behind during a bad patch. Spoke to someone who was patient and didn't make me feel daft, and they agreed a plan that actually fits what I can afford each month. Happy with it.

I went with them after comparing a couple of other budgeting apps, and the big difference was that these actually talk to my providers rather than just showing me numbers. The sign up was quick and the app is easy enough to use on my phone. My only real gripe is that the emails are a bit generic and I missed one because it went to spam, so check your junk folder. Otherwise I'd use them again.

Compared with ringing every company one by one, which I'd been doing for ages, this was far less stress. They dealt with the providers for me and kept me updated by email, and I never once had to chase them. Really pleased I went with them.

I looked at two other services before picking this one and the price was the same or a bit lower on the others, but this felt more trustworthy. The sign up asked for the same documents twice though, which was annoying. Once I was in, everything worked fine.

I'd got behind on my energy and mobile after my hours got cut and I just couldn't face ringing everyone. Signing up was easy enough, the questions took a bit of time but made sense. They got my energy sorted within a couple of weeks and one of the advisers was patient when I got in a muddle. Only niggle is the emails are a bit repetitive, but I'd use them again.

I'd rather have spoken to someone on the phone, but I did eventually get through to a lovely advisor who went through everything with me. The first part of the process was a little tedious, with lots of forms and questions I didn't think were strictly necessary. The outcome was sensible and I'm glad I persevered with it.

Signed up to have my broadband and mobile looked at, and they came back with a cheaper package that does the same job. For the money it saves me a fair bit each year, and I didn't have to do any of the haggling myself. Good value for what it is.

Asked them to phone me about my council tax arrears and they rang back within a few hours, which I did not expect. Quick chat, they took the details and said they'd come back with a plan. Good so far.

I've used bill tools before and most just show you a chart and leave you to do the calling. These actually contact the providers for you, and mine were moved to a tariff about eleven pounds a month cheaper on the broadband. The paperwork was clear and the monthly update email is useful.