BetterLegal

I needed a letter drafted for a deposit dispute with my landlord and had no idea where to start. The sign up was fine but I had to answer a lot of questions before I could see the price, and the first draft came back two days later than they said it would. It was usable in the end, just a bit slower than I'd hoped for something this urgent.

Good for standard paperwork, and the templates are sensible if you already know what you need. I used it to update a power of attorney and the document was clear, though I'd have liked a bit more guidance on the witnessing bit. Quick and well laid out.

Honestly the live chat actually answered me within a minute which was a nice surprise. Had a question about a clause in my tenancy agreement and they just sorted it out. The price was a bit more than I'd expected for the basic package though.

Bought the will package on my phone during lunch and it took about ten minutes. Got the PDF straight away and the instructions for signing with two witnesses were clear. Did the job, no complaints.

I was most pleased that the site sent me a reminder before the review date on my power of attorney, which I had quite forgotten about. I signed up in the evening and the questions were laid out in a sensible order, so I was not left guessing what came next. The documents arrived by email straight away and I found the guidance notes easy to follow. I would happily use them again.

Compared to going to a solicitor this was much cheaper, but I did expect quicker turnaround. Asked for a lease review and it came back after about a week, and the feedback was a bit generic. Still, for the money it's a reasonable option if you're not in a rush.

Compared with the high street firm I had previously looked at, this was considerably better value for what I needed. I wanted a simple amendment to my will and the guidance was thorough without being condescending. The documents came back promptly and everything was in order when I checked them through. I would certainly use it again should the need arise.

Exactly what I needed for renewing the tenancy paperwork and the process was straightforward from start to finish. I appreciated that the questions were laid out in plain order, so there was no second guessing. The documents arrived promptly and were well put together.

Downloaded the lasting power of attorney pack last month and it was ready within minutes of paying. The guidance notes were thorough and it told me exactly which boxes to tick. Really well done for something that could have been a nightmare.