Atkin and Thyme

Compared with the last firm I used this is a much smoother experience, the claim process here felt sensible and I was not asked to repeat the same information three times. The price was a little higher than the cheapest option I found, but the handling was worth it to me. Payment came through in about a week.

I took out the annual cover plan for the house in the spring and it has been straightforward ever since. The renewal reminder came through on time and I didn't have to ring anyone to sort it out. Happy with how it has gone so far.

The first thing I noticed was that the photos on the site made the room look bigger than it actually was. The booking itself was fine and the host replied the same day. Still a bit annoyed the layout was not as pictured.

I compared three firms before choosing this one and the quote here was the clearest of the lot, with no small print hiding extra fees. Signing up through the app took a few minutes and the cover started the next day. Support answered my one question within an hour when I rang.

I needed help setting up lasting power of attorney for my sister after her diagnosis and I was anxious about getting the forms wrong. The initial call was reassuring and the adviser explained each step without making me feel foolish. Very grateful.

Compared to my old bank this is miles quicker, the loan was approved the same day I applied and the money was in my account next morning. Repayments come out on the right date and the app shows the balance clearly. Nothing to complain about so far.

Took almost three weeks to get my first claim sorted and nobody gave me a straight answer about where it had got to. The signup was easy enough but then I was sent between emails and a phone line that kept putting me on hold. Felt like I was chasing them the whole time.

The soft credit check didn't leave a mark on my file, which was the first thing I looked for. Applied on a Tuesday evening, got an answer by the Wednesday lunchtime and the money landed the next working day. The repayment schedule shows up in the app with the exact dates, so no guessing.