78%Would buy again
Bought a full birth certificate copy from them last spring and it came through the post in about a week, which was quicker than I expected. Been using them on and off for years now for bits of family history research and the search tool still works nicely, though the site can be a bit clunky when you're looking through older records.
Read moreSigned up for a trial to look into my great grandad's war record and it all looked promising at first. The sign up process was fine but the trial only let me view a couple of pages before asking for payment. I couldn't find the record I wanted in the search and the support email took three days to answer. Probably not for me.
Read moreCompared to the other site I tried, this one felt a bit more expensive for what you get, but I did find my husband's grandfather in the 1911 census which the other one hadn't turned up. The search took a while to get the hang of and I had to try a few spellings before I got a result. Customer service answered my question about credits within a day, which I was grateful for.
Read moreSigned up for a trial to look into my great grandad's war record and it all looked promising at first. The sign up process was fine but the trial only let me view a couple of pages before asking for payment. I couldn't find the record I wanted in the search and the support email took three days to answer. Probably not for me.
Share your own experience to help other customers. Your review is published under your name.
Archives is best known as a family history and genealogy resource, giving users access to searchable collections of historical records. Its services centre on helping people trace their ancestry through census returns, birth, marriage and death records, and other archival material. The business operates online, so customers search and view records from their own homes rather than visiting physical premises.
Its customers are mostly individuals researching their family trees, along with hobbyist genealogists who want to explore historical documents in detail. Subscriptions and pay-per-view access are the main ways the service is used, and users can save and organise what they find within their account.
