AirHelp

I put in a claim for a flight to Tenerife that landed nearly four hours late. The form was straightforward and the team kept me informed by email at each stage. The payment came through as they said it would, and I was grateful for that.

I needed them because my flight from Manchester to Faro was cancelled with less than a week's notice and the airline was being useless about rebooking. I put the claim in through the site, uploaded the booking email and the cancellation notice, and got a yes within a few days. The money landed in my account not long after.

Compared with the claims firm I used a few years back, the process now takes noticeably longer to get a decision. I have used them for three separate flights over the years and each one has paid out eventually. This last time the case sat with the airline for weeks before anyone chased it, and I had to ring to get an update. It still got sorted, just slower than I'd like.

Compared with trying to chase the airline myself, using them was far less bother. The fee they keep is higher than some other firms I looked at, which is why I rated it a bit lower for value. My delayed flight to Crete was sorted in about five weeks, and I only had to sign a single form.

I'm afraid the first stage took rather longer than I expected, as I'd been told it would be quick. I sent my details for a flight to Majorca that was late and it was a good week before anyone got back to me with an update. Once they had started on it, they kept me informed by email and I've no real complaint about the result. Just a bit of a wait, that's all.

Flight to Ibiza was 3 hours late and I didn't even know I could claim. Filled in the form on my phone in like five minutes. Money came through fast, no hassle.

My flight to Antalya was delayed by close to four hours and I was not sure whether claiming was worth the effort. The verdict is that it was, because the money arrived without me having to argue with anyone. The form asked for the flight details and a few documents, and the updates came through by email. It took about two months from start to finish, which is about what I was expecting.

They are the best option I found for getting compensation for a cancelled flight to Lisbon, and the claim itself was easy to start. Their cut is more than some other sites charge though, so it's worth checking the fee before you sign. The money arrived in about four weeks.