0044

I've been with them about six years so I know how they usually run. Compared with my previous broker, it took nearly three weeks to get my policy documents through and I had to chase twice by email before anyone replied. The cover itself is fine and the price hasn't gone up much, but I expected a quicker turnaround for something this important.

My car was written off in a minor crash and I needed a replacement policy the same week to get back on the road. Got the quote online, paid and had the documents in my inbox before lunch. Been a customer for years and it's always been this straightforward, so I'd say the process is simple and dependable.

Would definitely use again. Booked my slot on the site in about two minutes on my lunch break, confirmation came straight through and everything went exactly as they said it would. Fast and simple.

I took out the monthly plan for my dog's insurance last spring. Setting it up took about ten minutes online and the first payment left my account on the date they said. The price is lower than the big brands I looked at, and when I rang with a question about the excess someone picked up within a minute. Good value for what it covers.

Applied on the site on a Tuesday evening and the decision came through within about twenty minutes, which was the bit I cared about most. The money was in my account the next working day. The only niggle is the app asked me to upload the same bank statement twice before it would let me continue, which was a bit fiddly, but everything else was straightforward.