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xencelabs

100%Would buy again

Ordering
Service
Price
Delivery

This score is based on 19 real reviews

Reviews (19)

needed something reliable

I needed something reliable to replace my old one, so I looked around for a while. I compared a few options before picking this, mostly on price and delivery times. It came in good time and everything was in order, so I'm glad I went with them.

Harpreet W.
1 person found this helpful

Good value but the returns form is fiddly

Prices are fair and the site was easy to use when I was looking for a replacement part. My only real gripe is the returns form, it asked me for the same details twice and I had to start it over. Refund came through about a week after I sent the item back.

Harpreet C.
1 person found this helpful

Needed a gift in a hurry

I needed a birthday present fast for my nephew and a mate suggested this place. The gift wrap option was a bit fiddly to add at checkout, but it did the job. It arrived the day after I ordered, so I can't complain much.

Piotr B.
1 person found this helpful

tried a few before picking these

I looked at a couple of other places first, one was dearer and the other wanted more for delivery. These came out best on price and the ordering was straightforward, with the item arriving well packed and on time.

Janet S.
0 people found this helpful

decent value once the delivery sorted

Prices are fair for what you get and the order was simple enough to place on the site. The only niggle was the delivery window, which was a bit vague at checkout and the courier turned up later than the slot I'd picked, though the item was well packed and nothing was damaged when it arrived.

James B.
2 people found this helpful

Reordered the same refill again

I've been ordering the refill pack from them for about three years now, and this was the same as always. Packed well, arrived when it said it would. The checkout asked me to log in again halfway through which annoyed me a bit, but otherwise no complaints at all.

Karen C.
4 people found this helpful

Great value, sorted quickly

Honestly this is the cheapest I've found for the kit I wanted and the site was dead easy to use. I ordered on a Friday night, it came Monday, nothing to complain about and the app kept me updated the whole way which was handy.

Noah S.
0 people found this helpful

Sorted my order without faff

The delivery was free over a certain amount and the tracking emails were actually useful, not spammy. Kit arrived boxed properly and I got it set up the same evening.

Victoria W.
0 people found this helpful

cheaper than the usual place but slower

Compared with my usual supplier this was about the same price on the basics but the delivery took four days longer than they quoted. I went with it because the saving on the bigger item was worth the wait, but I'd have paid a little more to get it sooner next time, to be honest.

Kevin G.
2 people found this helpful

First order and I was impressed

I'd never ordered from them before and wasn't sure what to expect. I went for the starter bundle because it was the cheapest way in. It came with a little card explaining how everything worked, which was a nice touch for a first-timer like me. Delivery was quick and the item matched the photos properly.

Mia G.
1 person found this helpful

Bought a little desk lamp

got the lamp on a whim after seeing it on my feed. checkout was quick, arrived in a couple of days and it looks nicer than the photos. def getting something else from them soon.

Sophie P.
3 people found this helpful

Better price than the big names

I compared three sites before ordering and this one came out cheapest once delivery was included. Compared with the big names it was noticeably less money for the same thing. The order turned up in good time and the packaging kept everything safe, so I've no real complaints and I'd happily order again.

Amanda F.
1 person found this helpful

Exactly what I was after

I think this is excellent value and I have no hesitation in saying so. The order was taken without any fuss and it arrived when they said it would. Customer service were courteous when I rang with a query, and I'm pleased I chose them.

Valerie S.
1 person found this helpful

Cheaper than the usual shop

Compared with the usual shop I go to, they're a bit cheaper on the same brand, which is why I switched. I'd have liked a slightly clearer tracking page, mind, as it only said dispatched for a day. Otherwise it's done what I needed.

Kieran R.
3 people found this helpful

tried three places, this one won

I looked at three different sites before deciding and this one was the best for the money. Compared with the other two, the checkout was faster and the delivery options were clearer. Arrived on the day they said, so no complaints from me.

Bethany B.
1 person found this helpful

quick order, got it fast

Ordered it on my lunch break and it was on the doorstep two days later, which is brilliant. The bit I liked most was that the item came in a sensible sized box with no fuss. Checkout took about a minute because my details were saved.

Zainab C.
6 people found this helpful

sensible prices for what it is

I've been buying this sort of kit for years so I know what a fair price looks like. Theirs is a bit above the cheapest I've found but the spec is better and the warranty is clear. The only small gripe is the search filters could be sharper, it took me a while to narrow things down, but the order itself went through without trouble.

Craig G.
0 people found this helpful

Needed a replacement for the old one

My old one finally gave up after years of use, so I needed a replacement quickly. I've used this company for a long time and they've always been reliable. The order was processed promptly and it arrived the next morning, though the box was larger than it needed to be.

Linda S.
2 people found this helpful

The customer service was very helpful

I was pleasantly reassured to find the team answered my question about the item within a day, which I did not expect. The delivery was prompt and the parcel arrived in good order, and I am grateful for the care taken throughout.

Margaret H.
2 people found this helpful

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About xencelabs

Xencelabs is a company that designs and sells creative tools for digital artists, illustrators and designers, with a focus on drawing tablets, pen displays and styluses. Its products are aimed at people who work in digital illustration, concept art, animation and graphic design, and who want hardware that feels close to traditional drawing. The brand sells its range through its own website and through a network of authorised resellers and online retailers.

Xencelabs is known for its ergonomic pen designs and for its customisable button and dial controllers, which are intended to speed up everyday workflows in creative software. Customers can find product information, setup guides and driver downloads on the company's website, which is where many of its buyers begin their research before purchasing.

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