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xencelabs

100%Would buy again

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This score is based on 19 real reviews

Reviews (19)

Good value but the returns form is fiddly

Prices are fair and the site was easy to use when I was looking for a replacement part. My only real gripe is the returns form, it asked me for the same details twice and I had to start it over. Refund came through about a week after I sent the item back.

Harpreet C.
1 person found this helpful

Needed a gift in a hurry

I needed a birthday present fast for my nephew and a mate suggested this place. The gift wrap option was a bit fiddly to add at checkout, but it did the job. It arrived the day after I ordered, so I can't complain much.

Piotr B.
1 person found this helpful

decent value once the delivery sorted

Prices are fair for what you get and the order was simple enough to place on the site. The only niggle was the delivery window, which was a bit vague at checkout and the courier turned up later than the slot I'd picked, though the item was well packed and nothing was damaged when it arrived.

James B.
2 people found this helpful

Reordered the same refill again

I've been ordering the refill pack from them for about three years now, and this was the same as always. Packed well, arrived when it said it would. The checkout asked me to log in again halfway through which annoyed me a bit, but otherwise no complaints at all.

Karen C.
3 people found this helpful

Cheaper than the usual shop

Compared with the usual shop I go to, they're a bit cheaper on the same brand, which is why I switched. I'd have liked a slightly clearer tracking page, mind, as it only said dispatched for a day. Otherwise it's done what I needed.

Kieran R.
2 people found this helpful

sensible prices for what it is

I've been buying this sort of kit for years so I know what a fair price looks like. Theirs is a bit above the cheapest I've found but the spec is better and the warranty is clear. The only small gripe is the search filters could be sharper, it took me a while to narrow things down, but the order itself went through without trouble.

Craig G.
0 people found this helpful

Needed a replacement for the old one

My old one finally gave up after years of use, so I needed a replacement quickly. I've used this company for a long time and they've always been reliable. The order was processed promptly and it arrived the next morning, though the box was larger than it needed to be.

Linda S.
1 person found this helpful

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About xencelabs

Xencelabs is a company that designs and sells creative tools for digital artists, illustrators and designers, with a focus on drawing tablets, pen displays and styluses. Its products are aimed at people who work in digital illustration, concept art, animation and graphic design, and who want hardware that feels close to traditional drawing. The brand sells its range through its own website and through a network of authorised resellers and online retailers.

Xencelabs is known for its ergonomic pen designs and for its customisable button and dial controllers, which are intended to speed up everyday workflows in creative software. Customers can find product information, setup guides and driver downloads on the company's website, which is where many of its buyers begin their research before purchasing.

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