Skip to content
ReviewAdviser
Forgot password?
Trek Expert logo

83%Would buy again

Ordering
Service
Price
Delivery

This score is based on 18 real reviews

Reviews (18)

Sorted, would use again

Yeah it's good, booked my slot on the app in like two mins and it just worked. Got a confirmation straight away and the reminder came through the day before. Nothing to complain about.

Daniel B.
1 person found this helpful

Better than the old way

Compared with the old way of sorting this out by phone, booking online was far quicker and I never had to wait on hold. Everything was laid out clearly and I got a confirmation straight away. The person who came out was on time and friendly, so I've got nothing to moan about and I'd use them again.

Ellie C.
1 person found this helpful

Needed a proper tow setup

I needed a bike rack that would take two e-bikes for a trip to the Lakes, and my old one was failing. The listing gave the weight limit clearly which was why I went with it. Fitting it took longer than the instructions suggested and one strap was fiddly, so it is not the easiest job on your own.

Daniel H.
1 person found this helpful

Very helpful team

I did wonder whether the service would be worth the money for a one-off job, but I was pleasantly reassured by how carefully everything was explained. The booking form was clear and the confirmation arrived promptly. The person I spoke to had clearly done this many times and took the time to answer my questions. I would not hesitate to use them again.

Diane S.
1 person found this helpful

needed help with a tricky move

I needed someone to handle a same-day moving job because my landlord was being awkward about the keys. I had never used a service like this before and the team on the phone talked me through the options without any pressure. The van arrived in the window they gave me and the crew were careful with the furniture. I would book them again.

Fatima J.
2 people found this helpful

Brilliant first experience

I was dead nervous ordering from somewhere new but this was brilliant. The filters on the site made it easy to find what I wanted and the emails kept me updated. Will be back.

Yasmin H.
2 people found this helpful

good value for the money

Compared to the same service from a local firm this works out cheaper once you add the extras up. The booking screen is straightforward and the reminders came through on time. Nothing to complain about.

Harjit V.
1 person found this helpful

cheaper elsewhere

Compared with the price of the same service from a rival I found the fees here are noticeably higher once you get to checkout. The quote looked fine at first but a delivery charge and a booking fee were added on at the end. The service itself was fine but I would have gone elsewhere if I had seen the total earlier.

Ashley M.
1 person found this helpful

took ages to sort a refund

This was my first time using them and I booked a weekend away package through the site. The booking itself was fine but when I wanted to change the dates it took a few days to get a reply from customer services. I did get it sorted in the end but I was left chasing them by email twice, and the price was a bit higher than some other places I checked.

Claire M.
5 people found this helpful

clear process from start to finish

The first thing I noticed was how plainly the site set out each stage, so I knew what to expect before committing to anything. I signed up over the phone rather than online, and the adviser talked me through the terms without rushing me. Everything arrived when it was supposed to and any questions I had were answered promptly. It is a well run service and I have no complaints.

Derek S.
1 person found this helpful

the course access came through

Got my course access through the site just after booking, which was the bit I cared about. Took a couple of tries to log in on my phone though so not perfect. Otherwise sorted.

Caitlin J.
1 person found this helpful

first time using them and it was smooth

What struck me first was that the site showed a clear step by step process before I had to put any details in. I was new to them so I was a bit wary, but the account set up was simple and the approval came through the same day. Money and details all arrived when they said they would.

Sarah R.
2 people found this helpful

quick signup but one wobble

The signup took about three minutes on my phone which is quicker than I expected. Had a bit of a wobble when the confirmation email landed in spam though so I had to go looking for it. Otherwise the service has been fine, no real complaints, just a bit of a faff at the start.

Sam H.
2 people found this helpful

needed a reliable local service

My wife and I needed a reliable firm to help with some garden clearance after we moved house, and it was easy to compare options on the site. The booking was straightforward and the quote matched what we were charged. The team arrived on the day and did a thorough job, and I was glad to have someone I could trust to finish it properly.

Peter O.
1 person found this helpful

Quick and easy

Really happy with this one, booked it in about two minutes on my phone between meetings. Confirmation came straight through and the whole thing was done before my tea went cold.

Daniel S.
1 person found this helpful

first booking went smoothly

I booked a city walking tour through the site as my first ever purchase with them. Payment was simple and the guide turned up a few minutes early. Everything matched what was listed and I felt looked after.

Poppy B.
3 people found this helpful

Thorough before I committed

I was looking at three or four services before I picked this one because I needed a reliable way to schedule regular deep cleans. The sign-up process was clear and the price was sensible for what you get. The first visit was on time and the cleaner was thorough.

Lynne H.
1 person found this helpful

Better than the other site

Compared to the other place I usually look at, this was quicker to sort out and the checkout did not keep logging me out. Delivery took a day longer than they said but the box was fine. Would use again.

Danielle H.
1 person found this helpful

Write a review of Trek Expert

Share your own experience to help other customers. Your review is published under your name.

Rate Trek Expert from 1 to 5 stars
Ordering
Service
Price
Delivery
Would you buy from Trek Expert again?

At least 40 characters.

About Trek Expert

Trek Expert is an online retailer based in the United Kingdom that sells cycling equipment, components and accessories for road, mountain and urban riders. The business is known for its focus on bicycle parts and service items, which makes it a practical source for riders who maintain their own bikes. Its website presents product categories and specifications in a way that helps customers compare options before ordering.

The company sells online and delivers orders across the United Kingdom, with its customers ranging from recreational cyclists to more experienced riders who need specific replacement parts. Customers can read reviews on the site and on independent platforms to form their own view of the products and the service.

Details

Contact information

Page statistics

Is this your company? Claim this listing