95%Would buy again
The first thing I noticed was how carefully the parcel had been wrapped, which I didn't expect from an online order. I was buying a perfume for my granddaughter's birthday and wanted it to arrive in good condition. It did, and the staff on the phone were patient with my questions about which fragrance would suit a young lady. I shall be ordering from them again.
Read moreFirst time ordering from here and I picked a fragrance I'd smelt in a department store. The bottle was the right one but the delivery took four working days when the site suggested two. Customer service answered my email the next morning which was good. Prices were fair, maybe a touch over what I'd seen on other sites, but I'd probably order again.
Read moreThe sample set was the thing that really sold me, eight little vials of different woods so I could smell them properly before committing to a full bottle. I know my way around fragrance and I've tried plenty of places, and this one lets you test before you spend, which the big names don't always. Ordering was quick, the site let me filter by notes, and the bottle I finally chose arrived well…
Read moreNeeded a present for my mate's birthday tomorrow and forgot until last night. Ordered on my phone in bed, the checkout was quick and it said next day delivery which it actually did. Sorted.
Verdict is that they're reliable for reordering my usual aftershave, which I've bought from them for years. The one time I needed to send something back the return form was fiddly and I had to print a label. Refund came through in a week, so it's fine in the end.
I required a birthday gift for my daughter and wanted something reliable, so I turned to this shop. The ordering process was straightforward, though I did find the delivery slot selection a little confusing at first. The fragrance is lovely and she was very pleased with it when it arrived.
I'd compared them against a big supermarket and a few discount sites before buying, and this came out slightly more expensive for the same bottle. The gift set I got had the full size which made it worth it for me. Delivery was next day, though the tracking updated late and I had a quick panic. Scent is exactly as described.
I looked at a few other places before picking this, mainly for a cheaper version of a scent I'd tried at a friend's place. This was a bit cheaper than the others which made the decision easy. Packaging was fine and the bottle arrived intact. Smell is close enough to the original for the price.
I needed a refill for my perfume after running out before a wedding, and this was the quickest way to get one sorted. I've been a regular for a good few years so I know the routine. It came the next working day, though the box was a bit crushed on one corner.
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The Perfume Shop is a British retailer of fragrances, selling perfumes, aftershaves and gift sets from a wide selection of designer and leading fragrance houses. It operates both online through its website and through a network of shops on British high streets, where customers can sample scents before buying. The company also offers gift wrapping and fragrance advice, and it is known for its loyalty scheme and regular promotional offers on popular brands.
Its customers include people buying for themselves as well as those looking for presents for partners, family members and friends, and the range covers both women's and men's fragrances. The website allows customers to browse by brand, scent family and occasion, with delivery to addresses across the United Kingdom.
