Swoon London

The live tracking on the order was what made me pick them over the other two I'd looked at, which didn't show anything once the parcel left. Mine turned up a day later than the tracking said it would, but the tracking did at least keep me informed. Signing up for the account took a couple of goes because the password rules weren't clear until I'd already failed once.

I needed a warm coat quickly because my old one had split at the seam during the cold snap. Good value for what I paid, and the quality feels solid. The site made it easy to filter by price and size. Shipping was prompt and nothing went wrong, which is what I want when I'm on a budget.

Got a leather crossbody bag for a night out and I'm properly chuffed with it. The leather is soft and the strap is adjustable, which I really like. The bag was well wrapped and arrived the next day, and I've already had loads of compliments on it.

I'll say straight away that the service was excellent. I had a question about a delivery date and a member of the team replied within the hour, very politely, and sorted it out without any fuss. I've not been shopping online for very long so I was a little nervous, but it was all quite clear and easy to follow. I shall certainly be ordering again.

What struck me first was how carefully everything was packed, with the items wrapped in tissue and a small note tucked in. The ordering itself was perfectly fine, though I did find the size guide a little hard to follow. The delivery arrived on the day promised, which I appreciated.

Really, the dress is the loveliest thing I've bought in a long while, and the fabric has a nice weight to it. It came packed carefully in tissue and arrived on time. I found the price fair for what it is.

Compared to the other shop I usually use, this was a fair bit cheaper for a similar dress. The fabric is a bit thinner than I'd like but for the price it's fine. Delivery took four days which was okay. I'd order again if I needed something quick.

I needed a smart top for a job interview and was in a bit of a panic. Found one here and it arrived the next morning, which saved me. The fabric is a bit more see-through than the photos suggested, so I'd go for a layer underneath. Otherwise it looks good and I'd buy from them again.

Honestly, the top was fine but not quite as good as I'd hoped from the pictures. The colour looked a bit darker in person and the fabric is thinner than it appeared online. It's also a little more expensive than similar tops I've seen elsewhere. Delivery took a week, which was longer than the site suggested, and the returns form was fiddly to fill in.

I needed a birthday present for my sister and wanted something a bit different. This was my first time ordering from the site so I was a bit cautious. Checkout was simple and the gift came quickly. The wrapping was nice but the ribbon was a bit flimsy, and one item was slightly smaller than the description suggested.

Compared to ordering from the big high street chain this was quicker and the site was easier to use on my phone. Checked out in about two minutes between meetings. Stuff arrived the next working day so no complaints at all, will use again.

Bought the linen shirt in a plain navy after comparing a few places. It's light and breathable, which is what I wanted for summer. The shape is a bit boxy through the body but the sleeves are good. Arrived well packed and quickly.

Got the oversized hoodie in grey and it's comfy enough for lounging. Price is a bit higher than I'd pay elsewhere, but it's not outrageous. The stitching on the cuffs is already starting to look a bit loose after a couple of washes. Delivery was fast though, arrived the next day.

I've been ordering from them for about six years now, mostly for knitwear and the odd coat. The sizing has stayed consistent which is why I keep coming back. Delivery this time took a day longer than the site said, and the tracking didn't update until the morning. Still, the return was simple when a cardigan didn't suit, and the refund came through quickly.

I've been buying knitwear for years, so I know what to look for. The merino jumper I got here is a good weight and has a tight knit that doesn't pill easily. The price is a little above what I'd normally pay for this quality, but not by much. The delivery was a bit slow, taking five working days.

Compared to the department store down the road, ordering here was far simpler and the prices were lower for the same brand. I got a pair of boots and they fit really well. Everything turned up in a couple of days.

Verdict: really pleased. I ordered a jumper and a pair of trousers on a Sunday night while watching telly and they turned up Tuesday morning. The jumper is warmer than I expected for the price and the fit is spot on. Checkout was quick, no faff, and I liked being able to track the parcel from the app. Nothing to complain about and I'll definitely be ordering again soon.

Compared to the trainers from the big sportswear brands, these fit my wide feet far better and the price was lower. I know my footwear well and the cushioning is solid for daily running. The sizing was true to the chart, and the box arrived intact. I'd happily buy another pair from here when these wear out.

I needed a dress for my niece's wedding and had about three weeks to sort it out. I've been shopping with this site on and off for years and it has always been reliable. The outfit came in good time and fitted well, and the returns process was straightforward when I needed it.

Biggest thing for me was that the sale price on my order was actually the price at the till, no fiddly codes needed. Ordered two work blouses and a pair of black trousers, all in one go, which saved me paying delivery twice. Quality is what I'd expect for the money and I've already worn them a few times. Checkout took about two minutes on my phone.