95%Would buy again
I'll say straight away that the service was excellent. I had a question about a delivery date and a member of the team replied within the hour, very politely, and sorted it out without any fuss. I've not been shopping online for very long so I was a little nervous, but it was all quite clear and easy to follow. I shall certainly be ordering again.
Read moreHonestly, the top was fine but not quite as good as I'd hoped from the pictures. The colour looked a bit darker in person and the fabric is thinner than it appeared online. It's also a little more expensive than similar tops I've seen elsewhere. Delivery took a week, which was longer than the site suggested, and the returns form was fiddly to fill in.
Read moreVerdict: really pleased. I ordered a jumper and a pair of trousers on a Sunday night while watching telly and they turned up Tuesday morning. The jumper is warmer than I expected for the price and the fit is spot on. Checkout was quick, no faff, and I liked being able to track the parcel from the app. Nothing to complain about and I'll definitely be ordering again soon.
Read moreWhat struck me first was how carefully everything was packed, with the items wrapped in tissue and a small note tucked in. The ordering itself was perfectly fine, though I did find the size guide a little hard to follow. The delivery arrived on the day promised, which I appreciated.
Honestly, the top was fine but not quite as good as I'd hoped from the pictures. The colour looked a bit darker in person and the fabric is thinner than it appeared online. It's also a little more expensive than similar tops I've seen elsewhere. Delivery took a week, which was longer than the site suggested, and the returns form was fiddly to fill in.
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Swoon London is an online fashion retailer based in London that sells women's clothing, with a focus on dresses, tops, occasionwear and smart separates. The brand's collections are designed in-house and aimed at women who want contemporary, feminine pieces with a polished, London-led sensibility. Shopping is done through its website, which is where customers browse new arrivals and the wider edit of styles.
Customers order directly from the Swoon London site, and the company handles delivery and returns for UK orders. The brand is best known for its party and evening dresses, which many shoppers buy for weddings, events and special occasions.
