84%Would buy again
What stands out most is that they have never once let me down in the years I have been ordering from them, and the returns are always painless. I have bought everything from slippers to a warm throw and the sizing is consistent every time. The customer service people have been patient on the phone when I needed help with an order.
Read moreBought a power bank here and it held a charge for about a month before it stopped taking power at all. I emailed them and the reply took four days, then they sent a return label. The return process was fiddly because I had to print it myself. The price was reasonable but I expected better than this.
Read moreCompared with the department store in town, I found the choice here far more sensible for a woman of my years, and the sizing chart was clear enough that I did not have to send anything back. I ordered two cardigans and a pair of slacks, all arrived well wrapped and within the week. The customer team answered my email the same afternoon, which I did appreciate. I shall be shopping here again.
Read moreI used to get my bedding from the big catalogue company, but this is noticeably cheaper for the same weight of cotton. The duvet set I ordered has been through the wash a dozen times and still looks new. Delivery was a day later than they promised but I've been a customer for years and the rest has always been dependable.
Bought a cordless drill from them to replace one that died. It is a solid bit of kit for the money and the battery holds its charge well. Ordered Tuesday, arrived Thursday, so no complaints on delivery.
What stands out most is that they have never once let me down in the years I have been ordering from them, and the returns are always painless. I have bought everything from slippers to a warm throw and the sizing is consistent every time. The customer service people have been patient on the phone when I needed help with an order.
I bought a garden kneeler from them over the summer and it has been a real help with my knees. It arrived quickly and was well packed, and the instructions were clear enough that my son did not need to help me put it together. The price was fair for what it is. Very pleased indeed.
Needed a present for my brother's birthday on Saturday and forgot until Thursday. Ordered on my phone during my lunch break and it turned up Friday morning. The gift box was nice and it saved me a trip into town. Would use again.
What got me was the size guide, which actually matched my measurements, unlike the other two sites I looked at. I ended up ordering a shirt and it fits better than anything I own. Nice packaging too, nothing flashy. Happy with it.
Compared with the big electrical chain I normally use, this was about a fifth cheaper for the same kettle. Checkout was easy and it came the next working day. The only thing I'd say is the box was a bit battered when it arrived, though the kettle itself was fine. I'm not paying more for the same thing elsewhere any more.
Honestly the checkout was dead quick and I had it in my basket in about two minutes. Ordered some trainers on a Sunday night and they were on my doorstep by Wednesday. Didn't have to faff about with anything.
Compared with the department store in town, I found the choice here far more sensible for a woman of my years, and the sizing chart was clear enough that I did not have to send anything back. I ordered two cardigans and a pair of slacks, all arrived well wrapped and within the week. The customer team answered my email the same afternoon, which I did appreciate. I shall be shopping here again.
My daughter grew out of half her school jumpers over the summer so I needed more quickly before the term. Ordered them on a Sunday and they came Tuesday, which was brilliant. The quality is good and they've washed well so far. Sizing was spot on so no returns needed.
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com. Its catalogue is built around home and lifestyle products that customers buy directly from the company rather than through a high street presence. Orders are placed and tracked on the website, which is where most customers encounter the business.
The company serves shoppers who prefer to browse and buy from home and have their purchases delivered to them. Customer experience is shaped by how the website handles ordering, delivery and returns, and these are the areas where reviews focus.
