84%Would buy again
What stands out most is that they have never once let me down in the years I have been ordering from them, and the returns are always painless. I have bought everything from slippers to a warm throw and the sizing is consistent every time. The customer service people have been patient on the phone when I needed help with an order.
Read moreBought a power bank here and it held a charge for about a month before it stopped taking power at all. I emailed them and the reply took four days, then they sent a return label. The return process was fiddly because I had to print it myself. The price was reasonable but I expected better than this.
Read moreCompared with the department store in town, I found the choice here far more sensible for a woman of my years, and the sizing chart was clear enough that I did not have to send anything back. I ordered two cardigans and a pair of slacks, all arrived well wrapped and within the week. The customer team answered my email the same afternoon, which I did appreciate. I shall be shopping here again.
Read moreReally happy with my first order from them, the jumper arrived in four days which I wasn't expecting for a Monday order. The checkout was quick and I didn't have to make an account to pay, which I liked. Only thing is the tracking updates were a bit vague for the first day, but once it was dispatched everything was fine. Would order again for sure.
My old bag split down the seam so I needed something for uni before term started. Found one here and it came in a couple of days, which was great. The zip is a bit stiff but it holds my 15 inch laptop fine. Would have given it five if the strap was a bit longer.
I got a cordless hoover from them as my first order and it's been fine so far. The site was easy to use and checkout took about two minutes. Delivery was a day later than they said it would be, which was a bit annoying, but the box came in good nick and the hoover works well on the carpets. Price was a bit higher than some other places I checked but not by much.
Got a case for my phone here, it's the right one and it came quick. Only tiny gripe is the instructions were on a folded leaflet that was hard to read. Fine otherwise.
Ordered a set of kitchen scales and the delivery came the next working day, which was great. I did email them twice about a missing box size before anyone replied, so it took a bit of waiting. Otherwise the scales work well and the price was fair.
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com. Its catalogue is built around home and lifestyle products that customers buy directly from the company rather than through a high street presence. Orders are placed and tracked on the website, which is where most customers encounter the business.
The company serves shoppers who prefer to browse and buy from home and have their purchases delivered to them. Customer experience is shaped by how the website handles ordering, delivery and returns, and these are the areas where reviews focus.
