Ernest Jones

I bought a gold bracelet from them as a treat, and it is my first time ordering from this place. The bracelet is smaller than I thought it would be from the photo, but the quality is good. Delivery took a couple of days longer than the estimate, though the tracking was clear throughout.

I would say this was the right place to buy my wife's anniversary gift. I compared three different jewellers in town and online before settling on them, and the pricing was fair for what you get. The piece is well finished, the packaging was neat, and it arrived on the date they gave, which I appreciated.

What struck me most was how thoroughly the sizing advice was explained before I placed the order, as I was buying a ring for my granddaughter and had no idea of her size. Someone on the phone talked me through the options patiently and kindly, and the ring fitted her perfectly when it arrived. She was delighted and I was very grateful for the care taken over it.

Quick one from my phone, the ring I bought was lovely and the site was easy to use on the bus. Only niggle is the resizing service took a week longer than the email said, but they kept me updated and the ring fits perfectly now. Would order again.

My old watch had finally stopped and I needed something dependable for everyday wear, so I ordered a new one from them. It is well made, the bracelet fits neatly, and it arrived promptly with the paperwork in order. I have had nothing but good dealings with them and would be happy to recommend them to friends.

I compared a few jewellers before buying my wife a pendant, and this one came out ahead on price for the same sort of piece. The other places wanted quite a bit more for something similar. It arrived well packaged and on time, and the piece looks as good as the photos.

I looked at a much cheaper pair of earrings on another site first, but these from here are a step up in quality and feel more substantial in the hand. The price is a bit more but I think it is justified. Delivery was a day slower than I hoped, so I docked a point there.

We needed a replacement clasp for my late mother's bracelet, as the original had worn through and I was worried it would be lost. The team were kind about the whole thing and explained the options clearly, and the repair came back looking as it should, which meant a great deal to me and my sister.

I have bought from them for years and this time I compared the prices with a well known high street jeweller first, and they came out noticeably cheaper for an equivalent piece. I have had three pieces from them over the years and each one has been well made and arrived when they said it would, so I put that down to them being consistent. I would go back without a second thought.

I needed a gift for my daughter's graduation and wanted something she could keep for years. The necklace is lovely and it came nicely wrapped, though the delivery took longer than the date I was given, which was a bit of a nuisance on a deadline. Still, the piece itself is beautiful and I would buy from them again.

I wanted a pair of diamond stud earrings for my own birthday, so I looked at a few places before choosing them. What made the difference was the clear information on the product page about the setting and the carat weight. They arrived in good time and look exactly like the listing.

Got the little silver hoops for my birthday and they're so cute. Sized up nicely and arrived in a tiny box with a bit of tissue. Would totally get something else from them.

Honestly the ordering was quick and the checkout worked first time on my phone, which is rare. Parcel turned up the next day with a proper box and the ring was exactly what I wanted, so done.

I bought a watch from them for my boyfriend's birthday and I was nervous about it, but it arrived looking exactly like the photos. The box was nice and the whole thing felt easy.

Honestly it was way easier than the other sites I'd tried for a birthday present. The app loaded fast and I could save my card so checking out took about a minute on the bus. Got a little pendant for my mum and it came next day, nice little box too. Would order again.

The watch I bought looks fine but the strap is a shade different in person from the photos, a bit darker than I expected. I have been buying watches for years so I know what to look for. The build is solid and the movement feels right, but I did expect the colour to match the listing more closely.

I have been a customer for a good few years now and the product quality has stayed consistent. This latest purchase was a gold chain for my son's birthday, and I think it is good value for what you get. The only thing I would mention is that returning an item is a bit fiddly, as the form is awkward to find on the site, but I have not needed to do it.

I am very pleased with the engagement ring I ordered from them. The customer service team were patient and helpful when I had questions about the ring size, and the delivery arrived within the week, which I did not expect at all.