94%Would buy again
What struck me most was how thoroughly the sizing advice was explained before I placed the order, as I was buying a ring for my granddaughter and had no idea of her size. Someone on the phone talked me through the options patiently and kindly, and the ring fitted her perfectly when it arrived. She was delighted and I was very grateful for the care taken over it.
Read moreThe watch I bought looks fine but the strap is a shade different in person from the photos, a bit darker than I expected. I have been buying watches for years so I know what to look for. The build is solid and the movement feels right, but I did expect the colour to match the listing more closely.
Read moreI have bought from them for years and this time I compared the prices with a well known high street jeweller first, and they came out noticeably cheaper for an equivalent piece. I have had three pieces from them over the years and each one has been well made and arrived when they said it would, so I put that down to them being consistent. I would go back without a second thought.
Read moreI bought a gold bracelet from them as a treat, and it is my first time ordering from this place. The bracelet is smaller than I thought it would be from the photo, but the quality is good. Delivery took a couple of days longer than the estimate, though the tracking was clear throughout.
I looked at a much cheaper pair of earrings on another site first, but these from here are a step up in quality and feel more substantial in the hand. The price is a bit more but I think it is justified. Delivery was a day slower than I hoped, so I docked a point there.
I needed a gift for my daughter's graduation and wanted something she could keep for years. The necklace is lovely and it came nicely wrapped, though the delivery took longer than the date I was given, which was a bit of a nuisance on a deadline. Still, the piece itself is beautiful and I would buy from them again.
I have been a customer for a good few years now and the product quality has stayed consistent. This latest purchase was a gold chain for my son's birthday, and I think it is good value for what you get. The only thing I would mention is that returning an item is a bit fiddly, as the form is awkward to find on the site, but I have not needed to do it.
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Ernest Jones is a British jeweller that sells fine jewellery, watches and engagement rings through its website and a network of high street shops across the United Kingdom. Its range spans engagement and wedding rings, diamond and gemstone jewellery, pearls, gold chains and designer watches from a selection of established brands. The company is known for its bridal and gift offering, and its website allows customers to browse collections and buy online or reserve items for collection in store.
Ernest Jones is part of the Signet Jewelers group, and its customers include couples choosing engagement rings, people buying anniversary and birthday gifts, and those looking for everyday fine jewellery. The brand offers in-store consultations and ring sizing services, and it provides customer support for online orders and returns.
