Energy Muse

Good value and the app is decent. Signed up on my phone in like ten minutes and the first direct debit went out fine. Only thing is the chat support took a while to answer once, but it got sorted.

Booked the smart meter install through their site and they gave me a two hour window which they actually kept. The engineer was on time, explained the in home display and left the flat tidy. I now get my usage in the app, which is genuinely useful for spotting when the boiler is running longer than it should.

Compared to my old supplier they are a clear step up, the bills are easier to follow and there's a proper helpline that answers within minutes. The renewal rate offered was lower than what my previous company was asking for, which is the main reason I stayed. I don't often write reviews but I felt this one deserved a mention.

The installer turned up inside the window and had the smart meter in and working in under two hours. He explained the in home display properly, which I didn't expect, and showed me how to read the daily usage without me having to ask twice.

First time I've used them and I was really pleased with how easy it was to switch. The whole thing from sign up to the first bill went quickly and I had no problems at all. Would definitely recommend them to friends.

I switched to their fixed green tariff last spring after comparing with three other suppliers. The sign up took about ten minutes and the switch went through without any gap in supply. The unit rate is fair for what you get, though the standing charge is a touch higher than the cheapest option I found, so I'd say it's a fair deal rather than the bargain.

I've been a customer since the start and the monthly statements have never once been a surprise. When the fixed term ended they got in touch a good few weeks before with a new option, which saved me chasing them. The app loads quickly and the meter readings are easy to submit. Happy to stay.

I needed a fixed deal after my last one ended and wanted to lock in a rate before winter, which is why I went looking at this lot. The sign up asked for a few more documents than I expected and I had to upload them twice because the first attempt timed out. Once approved the tariff was live within a couple of days and the rate is competitive for the area.

I'd just moved into my first flat on my own and the bills were a shock. I looked at about four other companies before picking this one, mainly because the monthly figure was easy to understand. Signing up took maybe ten minutes on my phone and the first bill came through exactly as the quote said it would.

Compared with the big suppliers I was looking at, the unit rate here is noticeably lower and the standing charge is about the same, so the saving adds up over a year. The sign up was simple enough, though I did have to chase the first direct debit confirmation by email because it didn't arrive. Once that was sorted the account has been easy to live with and the monthly bills are clear about what I'm paying for.

Bought a prepayment top up through their app for the first time and it arrived on the meter within the hour, which was good. The price per unit is a little above what I used to pay with my old supplier, so you do notice it on the bill. The bigger annoyance was that the app crashed twice while I was entering the amount, and I had to restart it each time before it would let me pay.

Compared with my old supplier, the bills here are a lot clearer and I don't have to ring anyone to understand a line on them. The app is simple enough for me to check my account without my grandson showing me how. Switching took about a fortnight and nothing went wrong.

Way better than the big names I was with before, the app actually loads and I can see my usage without it timing out. Switching was quick and I didn't have to ring anyone. Feels a bit more modern than the others.

We needed something to bring the heating costs down this winter as my husband's health means the house has to stay warm, and I did not fancy another year of guessing what the bill would be. The signup was straightforward enough and I had a reply to a question within the hour, which I was grateful for. The tariff itself has been fair so far and the monthly figure is much easier to plan around than it was before.

My flat mate and I were getting killed on bills so I went looking for something cheaper. Signed up through the site and the whole thing took under half an hour, including the credit check. The monthly statement arrives in the app the same day they say it will, which is nice. Honestly no complaints so far and I'd happily stick with them.

Switched over in March and the whole thing went smoothly with no gap in supply. Took about a week longer than the site said for the first bill to show up though, so I had to chase it once. Otherwise happy with the rate.

Switched to them to save a bit on the monthly direct debit and it's cheaper than what I had. Paperwork was minimal, the confirmation email came the same day and the first bill matched the quote. Nothing to shout about, but it does the job at a sensible price.

The app said I'd be switched in a couple of weeks but it dragged on for nearly six. I had to message them twice to find out where things were, and each reply took a day or so. In the end it went through fine, but the waiting was a pain and I'd expected it to be quicker.

I've been with them for a few years now on the same fixed tariff. The renewal letter came about six weeks before the end date, which gave me time to shop around. The rate they offered at renewal was a bit higher than the first deal but still sensible, and the account has stayed simple to manage.