Skip to content
ReviewAdviser
Forgot password?
Emma Mattress logo

100%Would buy again

Ordering
Service
Price
Delivery

This score is based on 20 real reviews

Reviews (20)

Bed came fine but the set up took ages

Been buying from them for a few years now so I knew roughly what to expect, and the reorder was quick enough on the site. The bit that let it down this time was the delivery window, they said a day and it turned up a whole week later with no text to say why. Got through to customer service eventually and they were polite but it still meant me sleeping on the old bed for longer than I wanted.

Lucy C.
0 people found this helpful

the mattress arrived squashed

The mattress arrived very squashed in its packaging, so it took a good while to puff back up to shape. The firmness is about right for me, and I have been sleeping well on it since. The delivery was late by about four days and nobody got in touch to explain, which was frustrating.

Laura S.
1 person found this helpful

Better than the shop one

Compared with the mattress I bought from a department store years ago, this one is a good deal softer on the shoulders. The only small niggle is that the website was a little slow to load when I was choosing the size. Once I'd got going it was all very clear and the delivery came in good time.

Jean W.
2 people found this helpful

Very comfortable and fairly priced

This mattress is very comfortable and fairly priced for what it is. I have slept on it for several months now and my back has been much happier. I would suggest it to anyone looking for a dependable bed.

Joan M.
3 people found this helpful

needed a cheap bed for the flat

Needed a bed for my new flat quickly and didn't want to spend loads. Ordered this one, it came rolled up in a box, sorted. Pretty chuffed with it honestly.

Amira L.
0 people found this helpful

a sleep that actually lasts

My back has been bad for years and I can now sleep right through the night without waking up stiff. The mattress is firm but not hard and it takes the pressure off my hips. I've had it about eight months now and it still looks like new. Ordering was straightforward and the site told me exactly what I was getting.

Karen F.
0 people found this helpful

delivery was quicker than expected

Delivery was quicker than I expected, which was the first thing I noticed when it turned up two days after ordering. Got it on my phone on the bus and it was easy to pay. Bed is comfy so far and the cover came off easy enough.

Jamie H.
6 people found this helpful

Better than the one from the big store

I find this mattress compares favourably with the one I bought from a large department store some years back, which had begun to lose its support. The support here is more even across the whole surface and I wake without the usual stiffness. The price was also a good deal lower, which I did appreciate.

Kenneth J.
0 people found this helpful

The mattress topper is worth it

The mattress topper that came with it is the bit I'd point at first, as it softened things up nicely for my wife. We're on a budget so the value matters to us and this does the job. Cover came off easily for a wash too.

Darren G.
0 people found this helpful

much better than the springs I had

I moved from a sprung mattress to this one and the difference is quite something. My old bed squeaked every time I turned over, whereas this one is silent. Less back ache in the mornings too, which I was not expecting from the price.

Jade B.
2 people found this helpful

Needed something for the new house

We needed a bed for the new house quickly, as our old one stayed behind in the flat. Had been meaning to replace it for years so it felt like the right time. The mattress has been lovely and firm and we both sleep through now.

Wendy W.
10 people found this helpful

Needed a replacement for my old bed

Needed a replacement after my old bed finally gave up on me. This one is the same sort of firmness and the cover fits well. Not much more to say, it does what I wanted.

Jake A.
3 people found this helpful

Good value for a memory foam

Good value for a memory foam mattress and it's held its shape well over the last year. The top layer is a bit softer than I'd like for side sleeping but it's fine on my back. Would happily buy again.

James H.
0 people found this helpful

sleeps well and the cover is simple

I would say this is a good mattress for the money, and I have found it sleeps well for my bad back. The cover comes off simply and goes straight in the washing machine, which I was glad of. I was given a clear explanation of the returns process by a helpful assistant when I had a question about trying it at home, and that gave me real confidence in my decision.

Nigel W.
1 person found this helpful

Solid mattress for the money

Honestly this is one of the better online mattresses you'll find at this price. The foam is dense and it doesn't go dippy in the middle like the cheap ones. Checkout was quick and the delivery people got it up three flights of stairs without any fuss. Good buy if you're not after anything fancy.

Ben C.
5 people found this helpful

Bought the medium firm mattress

Bought the medium firm mattress last month after sleeping on a foam one for years and being fed up with it sagging. The edge support is noticeably better than the old one and I don't roll off in the night anymore. Only niggle is it took a good few hours to fully expand out of the box, so give it a day before you judge it properly.

Jake H.
0 people found this helpful

Needed one for the spare room

Needed a bed for the spare room that wouldn't cost a fortune. I looked at a few others first but this one had the best reviews for the price. It's comfortable enough for guests and the delivery was fine.

Danielle E.
5 people found this helpful

The pillow top layer

I purchased the mattress with the pillow top layer, which was the specific feature I had read about and which I was keen to try. It has proved very comfortable for my hip, and I have slept through the night since it arrived. The whole process was pleasant and the instructions were clear.

Elizabeth T.
1 person found this helpful

First order, bed sorted

The first thing I noticed was how quick the whole sign up was, I did it on my phone in bed. Got the email confirmation straight away and the mattress turned up on the day they said. It came rolled up tight and unrolled itself over a few hours. Took about a week before I could tell it was really comfy but I'm glad I went for it.

Isabelle H.
2 people found this helpful

Way better than my old one

Way better than the cheap mattress I had from a shop, honestly. Feels firmer and doesn't dip in the middle like the old one did. Ordered it on my phone during lunch and it arrived in a few days, really easy.

Sophie D.
1 person found this helpful

Write a review of Emma Mattress

Share your own experience to help other customers. Your review is published under your name.

Rate Emma Mattress from 1 to 5 stars
Ordering
Service
Price
Delivery
Would you buy from Emma Mattress again?

At least 40 characters.

About Emma Mattress

Emma Mattress is a British online retailer of mattresses, bed bases, pillows and bedroom accessories, selling directly to customers across the United Kingdom. The brand is known for its foam and hybrid mattresses, which are designed in-house and shipped compressed in a box so they can be delivered to a home and left to expand. Its range is aimed at people who prefer to buy a mattress without visiting a showroom and who want a clear returns process if a bed does not suit them.

Customers buy through the company's website, where the range is organised by mattress type, firmness and size, and orders are handled from a single online account. Emma Mattress also offers a trial period on its mattresses, which allows buyers to test a bed at home before deciding whether to keep it.

Details

Contact information

Categories for Emma Mattress

Online shopping | Homeware

Page statistics

Is this your company? Claim this listing