94%Would buy again
I bought the home contents policy after looking at four or five other providers and the difference in the excess options was the deciding factor for me. The sign up took about fifteen minutes and the documents came through right away. Happy with the choice so far.
Read moreNeeded cover for my van for a new job and the quote was fine but the sign up was a nightmare. The site kept logging me out halfway through and I had to start the whole thing again twice. When I did finally get the policy, the documents took nearly a week to show up. Could have been much smoother.
Read moreI needed cover for our caravan after the old policy lapsed while we were abroad, so I was a bit anxious to get something in place quickly. The quote itself was fair but I found it rather fiddly to get the right level of cover ticked, and I had to ring twice to sort out a question about the storage address. Once it was all settled the policy documents arrived promptly and the cover is exactly what…
Read moreI bought the home contents policy after looking at four or five other providers and the difference in the excess options was the deciding factor for me. The sign up took about fifteen minutes and the documents came through right away. Happy with the choice so far.
Bought the gadget cover for my new phone and laptop, took about ten mins on the app. Price was fine for what it covers and the policy docs turned up in my inbox straight after. Nothing to complain about so far.
We picked Waggel for pet cover for our rescue dog after comparing three or four other sites. The quote was clear, I could see exactly what was covered and what wasn't, and the policy documents arrived straight away by email. Really pleased with it so far.
Been with them for well over six years now and I would still pick them again. Renewals have gone up in line with everyone else but the cover has never lapsed and the phone line has always picked up quickly. Nothing has gone wrong that I can think of.
What struck me first was how often they kept in touch about my policy, with a letter whenever anything changed and a reminder before each renewal. I have been a customer for many years now and it has never felt like a chore. Everything I have needed has been there when I looked for it.
Compared with my old insurer, switching across was far less bother than I had feared and the new policy started on the date I asked for. I have been in insurance for years so I know how often switches go wrong, and this one didn't. The cover terms are pretty much what I was getting before for a bit less money.
I've been with them for nearly eight years and the renewal reminders still arrive a good few weeks before the date, which I appreciate. Last year they sent a short letter explaining a small change to the terms before it took effect, and that was all I needed to know. Renewal is always painless.
Compared with the comparison sites I usually use, buying direct here was simpler and I didn't end up with a dozen emails afterwards. The cover was about what I expected. First time with them and it went smoothly enough.
Honestly the quickest insurance I've ever bought, got my car cover sorted on my phone during my lunch break and the certificate was in my inbox before I'd finished my sandwich. Cheers Waggel, will see you at renewal.
Share your own experience to help other customers. Your review is published under your name.
Waggel is a UK insurer that sells pet insurance online, covering dogs, cats and other companion animals. Its policies cover veterinary treatment for illness and accidents, and customers can manage their cover and make claims through the website and app. The brand is aimed at pet owners who want straightforward cover without needing to deal with paperwork by post.
Waggel presents itself as a modern alternative to traditional insurers, with a focus on clear policy wording and a simple claims process. Its customers are pet owners looking for an online-first way to protect their animals against unexpected vet bills.
