100%Would buy again
Compared with the policy I had before, this one offers a better level of cover for the money, which is what I was after. I have been insured with them for many years now and the renewal each year has always been straightforward and fair. The claim I made some time ago was dealt with politely and without fuss. I'm happy to carry on with them.
Read moreGood cover for the price, the policy did what it said on the app. Claim for a lost bag took about six weeks to sort though, with a couple of chasing emails from me before anything moved. Paid out in the end, just slow.
Read moreI purchased the annual multi trip policy through the website in March, as we take several breaks abroad each year and wanted to avoid arranging cover each time. The process was clear and the documents arrived promptly by email. I found the staff on the telephone line helpful when I had a question about pre existing conditions, and they explained everything patiently. I would happily use them…
Read moreCompared with the policy I had before, this one offers a better level of cover for the money, which is what I was after. I have been insured with them for many years now and the renewal each year has always been straightforward and fair. The claim I made some time ago was dealt with politely and without fuss. I'm happy to carry on with them.
Having been a customer for a good while, this remains the best option for us. The renewal went smoothly and the cover is what we expect. The staff are always polite when we ring with a question.
Compared with the big names I looked at, this gave us more cover for less money, which made the choice simple. Booked online without any trouble. The documents came through by email and everything was where it should be.
Of the several I compared this came out best for the level of cover. The price was sensible and the policy details were laid out clearly. Took about fifteen minutes to buy and everything arrived by email straight after.
This was my first time buying travel insurance so I wasn't sure what to expect. Got a single trip policy for a week in Spain. The sign up was simple and the certificate arrived straight away. Didn't need to claim so can't speak to that bit, but felt good buying it.
Needed cover for a trip to a music festival in Croatia and realised at the last minute. Got a quote on my phone while queuing for coffee and it was done in a few minutes. Certificate came straight through to my email. Good to go.
Flight was booked for Thursday and I realised on Tuesday night I had no cover at all. Got a quote on my phone in about five minutes, paid, and had the policy docs in my inbox before I'd even put the kettle on. Easy. Would use them again.
We were going to a wedding in Portugal and wanted cover that included the cancellation side of things. Looked at a few options before choosing this one. The quote was straightforward and the policy covers what we need.
The app is what got me, you can see the whole policy on your phone and buy it without the usual faff. Bought a single trip for a weekend in Amsterdam and it was done in minutes. Cover is good, no complaints.
I had three quotes open and this one came out on top. The cover was broader for the money and the policy summary was easy to read. Booked it through the site in about ten minutes and the documents came through right away.
Bought the annual policy for us and our two kids. The price was lower than the other places I checked and the cover covers the things we need. Certificate landed in the inbox within minutes.
Compared with the cover my bank offered, this was far more comprehensive and I felt much more reassured. The bank's insurance had restrictions on age and a long list of exclusions that I didn't fully understand. The policy wording here was clearer, and when I rang with a question the person on the line was courteous and took the time to explain. We have used them for two holidays now without any difficulty at all.
I purchased the annual multi trip policy through the website in March, as we take several breaks abroad each year and wanted to avoid arranging cover each time. The process was clear and the documents arrived promptly by email. I found the staff on the telephone line helpful when I had a question about pre existing conditions, and they explained everything patiently. I would happily use them again for our next trip.
Booked the single trip policy for three weeks in Thailand, my first time going on my own. Got it all set up on my phone while waiting for the bus home. The cover explained what was included in plain language, with no jargon I had to google. The confirmation email had everything I needed in one place.
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Staysure Travel Insurance is a UK provider of travel insurance policies for holidaymakers, business travellers and people with pre-existing medical conditions. The company sells single trip, annual multi-trip and cover for longer stays, with options that can be adjusted to suit the type of trip and the activities planned. Policies are arranged and managed online through its website, where customers can obtain a quote, buy cover and make a claim.
Staysure also places particular emphasis on serving customers with medical conditions, a group that many mainstream insurers find difficult to cover. Its products are aimed at individuals, families and older travellers who want a clear explanation of what is covered before they travel.
