Questor Insurance

Got my phone insurance claim approved but it took nearly three weeks to get the money, which was annoying when I needed a new phone. Quote and buying the policy was dead quick though, took me maybe five minutes on the app.

Honestly it was really simple to sort out my car policy and I got the cover I wanted without any faff. Quoted on the site, adjusted the excess and paid in one go. Docs were emailed within a couple of minutes and the app shows everything I need. Busy week so this was a relief, and I haven't had to contact them since.

Bought the home buildings policy with them around eleven years ago and have renewed every year since. The renewal letter arrives on time, the price goes up a little but never by anything silly, and when I rang about changing the excess the woman on the phone sorted it in one call. Nothing much to complain about, which is exactly how I like insurance to be.

Compared with the insurer I had before, this is cheaper for my car and I got the same level of cover. Booked the policy in the lunch hour on my phone and the app saved everything, so I didn't have to start again when I got back to my desk. Only thing I'd flag is the excess is higher than I'd like, but the monthly payments are easy to set up.

Needed car insurance quick because I started a new job that needs me to drive. Filled it all in on my phone and the price wasn't bad for a young driver. Got the docs straight away so I could show my work. Nice one.

Got my first flat in Leeds and needed contents cover quick before the keys came through. Did it all on the site late at night, it asked the right questions without going on forever and the certificate was in my inbox within minutes. Easy, got the cover I needed, no faff at all.

Compared with the comparison sites I used to check every year, the price they gave me for my home buildings cover was a bit lower and I didn't have to fill in the same form five times. I've been with them since 2015 now and the renewal letter always arrives on time. The only thing I'd change is the phone line, which can be slow to pick up in the mornings.

Bought the van policy online for the business, and I was after the best value I could get without skimping. Got a quote that was a fair bit cheaper than the comparison sites were showing for the same cover. The documents turned up quickly and the certificate printed fine. Only small thing is the account page took a bit of finding the first time.

I wanted to make sure my old spaniel was properly covered, as she's had a few health bits lately. The adviser on the phone took time to go through the policy with me and explained the limits clearly, which I was grateful for. The paperwork came through in the post within a few days. It's been a comfort having it in place.

I'd say the quote process is about as straightforward as insurance gets. I gave them the details for my car policy, they came back with a figure that was sensible and I was done within the half hour. The paperwork arrived promptly and the policy wording is clear enough that I didn't need to ring anyone.

Had to make a claim on my van cover after a tow bill and the form asked for the right things without the usual back and forth. Handler rang me back the same afternoon and the payment reached my account two working days later. Settlement figure matched what I'd been told, so no surprises.

Took out home contents cover for my new place on the app. Picked the level I wanted and set the start date for the day I moved in. The policy docs went into the app straight away and I could download them while I was still on the sofa.

Needed cover on my motorbike quickly and the price they gave was the cheapest I found by a fair bit. Documents landed in my inbox within minutes and the policy was live by the time I got home.

Best value I've seen for a bike policy with a decent level of cover. I know the market well and the policy covers the things that matter, including breakdown and third party damage, without too many extras you don't need. The quote was easy to change and the documents came through the same day. Good work.

Compared with my last insurer this is way cheaper for the same car and level of cover. Last year I was paying loads and nobody told me about the cheaper options. Got a quote in a few minutes and changed the start date with no bother. Happy with it.

Compared with the broker I used before, this is far less bother. The old one would ring me every year to re-quote and I never knew what I was actually paying for. Here the renewal is clear, I can see the cover on the app and I get a text when something's due. Sorted.

First time I've ever taken out insurance so I wasn't sure what I was doing, but the quote page explained the excess really clearly and I got my home contents sorted in one go. Cover kicked in the same day I paid, which I wasn't expecting.

Took out the annual travel policy for me and my husband before our trip to Spain. We've been with them for years so it was just a quick renewal online. The documents came through straight away and I printed them off for the glovebox. Nothing to grumble about.

Really good, took about ten minutes to get a car policy sorted on my phone during my lunch break. Quote came up straight away, I picked the level I wanted, paid and had the documents emailed before I'd finished my sandwich. Would use again.

I needed cover on my mum's house after she moved into care, so the house would be empty for a while. Asked a few careful questions on the phone and the adviser explained what the policy would and wouldn't cover, which I appreciated. The policy came through by post and email the same week. I've felt much easier knowing it's in place.