Nova Direct Breakdown Cover

Compared with my previous breakdown cover, which cost me considerably more, this has been a real improvement. The renewal process was simple and the cover level suits me well. I have not needed to call them out yet, but the phone line was answered promptly when I rang to ask a question.

I bought the roadside rescue add on so I would not be stranded at the side of the road again. The cover itself is good value and the call handler was helpful. The only small niggle is that the confirmation email took a day to arrive after I paid.

This was the best of the three I looked at, and the price was the deciding factor. The others wanted extra for European cover and this one included it. Signing up was quick and the policy came through the same day. I have not had to use it yet but I feel properly covered.

I needed new cover after moving house and my old provider would not cover the new postcode straight away. Signing up with this lot was painless and I had the certificate within the hour. I have been a customer a few years now and the renewal has been fine.

When the battery packed up outside the dentist's, I rang the number on the card and a patrol arrived within the hour. The driver was patient and explained what he was doing as he went, which I appreciated very much.

Way cheaper than the other ones I checked on my phone, so I went for it. Signing up took about two minutes and the cover kicked in straight away. Had a flat battery in the cinema car park and they got me sorted, which was good.

Signing up on the site was fine but the first time I tried to log in it kept asking me to verify my email. The actual cover started when I said it would, and I've not had to use it yet. Price was a bit higher than some I'd looked at, but the basic roadside bit was what I wanted.

Got the annual cover through the app on my phone while waiting for the bus. Took about five minutes and I had the documents in my email straight away. Used it once when my car died in a car park and they came out fast.

I have been a customer for well over ten years and I have watched the newer firms come and go. Compared with the cheap comparison-site options, this company still gives a proper recovery service rather than a bare minimum. Renewal reminders arrive on time and the staff remember my name when I ring. When the alternator failed on the M6 last winter they had me moving again within the hour.

Pretty good value for what you get, and I have no real issues with it. The policy costs less than the comparison site quotes and covers the basics. The only thing is the excess is higher than I expected, so read the small print.

Cheap and cheerful, it does the job. The app is a bit clunky to use but I got the policy sorted in a few minutes. Haven't needed to claim yet so can't say more.

I had to make a claim after my car wouldn't start in the car park at work. I rang them and the lady on the phone took all the details down and said someone would call back that afternoon. They did, and a recovery truck came to take the car to the garage I'd picked. Everything was dealt with by the end of the day, and I was very grateful.

Bought the basic cover online because it was the cheapest one that did roadside. Got the email quick and the app shows everything. Had to wait a bit longer than I hoped for a callback after I rang to change my address though.

I've had the annual cover for about two years now and the cover itself has done what I needed. My only grumble is that the renewal reminders arrive quite a few weeks early and I nearly missed the proper date. The breakdown cover was called out once for a flat tyre and it was dealt with well.

Needed cover for my first car so I could drive it without worrying. Got it sorted on the site in ten minutes and the policy came through fast. Hope I never need to use it but it's nice knowing it's there.

I have used several breakdown providers over the years and this compares well against them. The cover includes national recovery and the policy wording is easier to follow than most. When my van failed outside Leeds the patrol was competent and the vehicle was taken to a garage without any argument over the mileage limit.

I needed cover for an old car I only use for the school run, so value was the main thing. Compared with the bigger names it is fair enough, though the level I wanted was not the cheapest. The sign up took a while because the online form kept timing out and I had to start again. Once it was done the policy was clear.

I bought the annual breakdown cover as a first time customer after my car had been unreliable for months. Signing up through the site was straightforward and the certificate arrived by email the same afternoon. Since then the cover has been reassuring to have on the drive to work, and I have had nothing but sensible answers when I have rung with questions.

I would say this is very good value for breakdown cover, and I have been with them for three years now. The cover itself is straightforward and the policy documents were clear to read, which I appreciated as I am not very good with technology. When my car would not start on the A34 they sent a patrol out within the hour and got me going again. Polite, professional service throughout, and I have no complaints at all.

I needed breakdown cover for my mother after she stopped driving on motorways but still uses her car for local trips. Setting it up over the phone was very easy, and the lady I spoke to was patient with her questions. When the battery went flat outside the supermarket the cover sorted it out with no fuss, and my mother was thoroughly reassured.