Auras Insurance

Compared three different car insurance quotes before going with Auras and they came out cheapest by a fair bit once I'd sorted the excess. Buying it was quick, the policy documents landed in my inbox straight away and the renewal reminder came through a month before, which I appreciated.

Got travel insurance for a trip to Lisbon through the app and it was done in a couple of minutes. The cover details were easy to find and the policy came through by email right away. Cheap too, which was the main thing for me.

Got my phone insured through them and it took about five minutes on the app. Cover kicked in straight away and the price was cheap for a student budget. Would use them again.

I compared them against my previous insurer before switching and I'm afraid they were a little dearer on the buildings cover, though the contents side came in cheaper. The online portal is straightforward enough once you find your way around it. When I queried a line on my renewal letter it took the best part of a week to receive a reply, which was rather slow.

Honestly it's fine, first time I've ever bought insurance so I didn't really know what I was looking at. The questions on the form were a bit confusing about my no claims and I had to ring up to check. Once that was sorted it was all done, just a bit more faff than I expected.

Needed cover for a van I'd just taken on for the business and didn't want to pay the big names rates for something I'd only use a few days a week. The price was decent for what you get and the policy wording is clear enough. Took a bit longer than I'd like to get the certificate through but it arrived before I needed to drive it.

I needed a policy that would cover my mother's bits and pieces when she moved into residential care and her old one wouldn't do it. The team talked me through what was and wasn't included and didn't rush me into anything. The paperwork arrived promptly and everything has been in order since. Thoroughly sensible arrangement for a very worrying time.

Bought the home contents cover last spring when we moved into the flat and it's been good value. The price is about what I'd pay elsewhere for the same level of cover, and the excess is reasonable. Paid monthly without any fuss and the documents came through fast.

Honestly the policy itself is fine but the renewal reminder came through two days before the date, which was a bit of a panic when I was on the bus. Had to log in on my phone and go through the whole thing again to find the right cover level. Price stayed about where it was, the site was alright to use, and I've not had to ring anyone yet.

What struck me most was how patient the lady on the claims line was when I rang about the water damage in the kitchen. She took the time to go through each step with me and explained what would be covered and what wouldn't. The payment took a little while to come through, but I was kept informed throughout and I have no real complaints. I'd be happy to renew with them again.